Crystal Golliday
Bluemont,USA
Summary
Professional scheduling specialist with strong track record in optimizing workflows and enhancing productivity. Proven ability to coordinate schedules, manage multiple priorities, and adapt to changing needs seamlessly. Valued team player focused on collaboration and achieving results, ensuring reliability and efficiency in every task. Skilled in time management, communication, and problem-solving.
Overview
25
25
years of professional experience
Work History
Patient Registration Specialist
WVU Medicine/Harpers Ferry Family Medicine
Harpers Ferry, WV
02.2024 - Current
- Streamlined patient registration processes to enhance efficiency and reduce wait times.
- Ensured accuracy of patient demographic information in electronic health record systems.
- Collaborated with clinical staff to facilitate smooth patient transitions throughout care continuum.
- Trained new staff on registration protocols and system navigation for improved team performance.
- Implemented best practices for managing insurance verifications, increasing overall processing speed.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
- Promoted a positive work environment through active participation in team meetings and continuous process improvement initiatives.
- Reduced registration errors through meticulous data entry and attention to detail.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Scheduled 20+ daily appointments using computerized calendars.
Patient Access Registration Specialist
WVU/Jefferson Medical Center
Ranson, WV
02.2023 - 02.2024
- Facilitated patient registration process, ensuring accuracy and efficiency in data entry.
- Assisted patients with insurance verification, addressing inquiries to enhance service experience.
- Collaborated with healthcare staff to streamline patient check-in procedures for improved operational flow.
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for treatment.
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
Assistant General Manager
McDonald's Restaurant
Purcellville, VA
12.2013 - 11.2022
- Increased sales with multifaceted approaches involving employee coaching, customer service, and team motivation.
- Achieved operational, financial, and customer service targets consistently with well-balanced staff schedules and assignments.
- Cultivated positive culture focused on employee empowerment, job satisfaction, and teamwork.
- Maintained optimal employee coverage for business needs with well-prepared team schedules.
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
Data Entry Clerk
Milvets Systems Technology
Martinsburg, WV
07.2001 - 07.2004
- Completed data entry tasks with accuracy and efficiency. Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- While being at ATF, I worked Doc Prep, film QC and OBR tracing.
Education
No Degree - Business Administration
Shepherd University
Shepherdstown, WVSkills
- Employee relations
- Operations management
- Scheduling
- Effective Leader
- Multitasking
- Teamwork and collaboration
- Decision-making
- Sound judgment
Timeline
Patient Registration Specialist
WVU Medicine/Harpers Ferry Family Medicine
02.2024 - Current
Patient Access Registration Specialist
WVU/Jefferson Medical Center
02.2023 - 02.2024
Assistant General Manager
McDonald's Restaurant
12.2013 - 11.2022
Data Entry Clerk
Milvets Systems Technology
07.2001 - 07.2004
No Degree - Business Administration
Shepherd University