Laruenda Shine
Savannah,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate Patient Registration Specialist known for high productivity and efficiently completing tasks. Possess specialized skills in patient data management, insurance verification, and confidentiality adherence. Excel in communication, empathy, and problem-solving to enhance patient satisfaction and streamline registration processes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
17
17
years of professional experience
Work History
Patient Registration Specialist
St Joseph hospital
Savannah, Georgia
02.2023 - Current
- Collected patient information for accurate registration and record-keeping.
- Verified insurance details to ensure coverage and facilitate billing processes.
- Provided support to patients during registration, answering questions and addressing concerns.
- Maintained compliance with hospital policies and procedures regarding patient confidentiality.
- Managed follow-up communications with patients regarding necessary documentation or updates.
- Ensured all forms were completed accurately, including insurance information and other demographic data.
- Resolved discrepancies between patient accounts receivable balances and third-party payers' remittance advice reports.
- Prepared documents for scanning into the electronic health record system as necessary.
Housekeeping Supervisor
Two Sistas And A Broom
01.2020 - 07.2024
- Conducted regular apartment inspections to verify compliance with housekeeping standards.
- Completed schedules, shift reports, and other business documentation.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
Director of Operations
Little Blessings Child Care
02.2015 - 02.2020
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Defined, implemented, and revised operational policies and guidelines.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Assistant Manager
RR Living
01.2009 - 02.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Hall High School
Little Rock, AR05.1989
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Task assignment
- Department coordination
- Cleaning practices
- Supply Inventory Management
- Data Archiving
- Report Generation
- Patient registration
- Insurance verification
- HIPAA compliance
- Strong organization
- Patient relations
- Payment collection
- Self motivation
- Medical documentation
- Task prioritization
- Team building
Timeline
Patient Registration Specialist
St Joseph hospital
02.2023 - Current
Housekeeping Supervisor
Two Sistas And A Broom
01.2020 - 07.2024
Director of Operations
Little Blessings Child Care
02.2015 - 02.2020
Assistant Manager
RR Living
01.2009 - 02.2015
High School Diploma -
Hall High School