Shaquila Rollins
Statesboro,Georgia
Summary
I am a vastly experienced professional with an extremely versatile skillset crafted and molded from many years of employment across professions ranging from HealthCare to Law Enforcement with Manufacturing in between. Each profession has afforded me the opportunity to acquire expertise in many roles including supervision, management, quality assurance, and operations/coordinator. The diversity of these positions has served as more than a sturdy foundation for the highly skilled and well-rounded professional that I am today and when combined with excellence in work ethnics makes me a suitable and very productive employee to potential employers in a plethora of professional roles.
Overview
24
24
years of professional experience
Work History
Patient Registration Specialist
East Georgia Regional Hospital
Statesboro , Georgia
08.2020 - Current
- Collaborated closely with clinical staff members regarding scheduling conflicts or cancellations due to unforeseen circumstances.
- Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
- Verified insurance benefits prior to patient visits to maximize reimbursement potential.
- Processed payments received from patients, reconciling receipts with daily deposits.
- Monitored account status on a regular basis to identify any follow-up that may be needed.
- Assisted in training new Patient Registration Specialists on various duties related to the job role.
- Provided customer service support by answering phones and responding to inquiries from staff and the public.
- Maintained accurate patient records in accordance with HIPAA regulations and organizational policies.
- Maintained confidentiality of patient information at all times in compliance with HIPAA regulations.
- Maintained compliance with HIPAA regulations when handling confidential patient information.
- Prepared documents for scanning into the electronic health record system as necessary.
- Assisted patients with questions regarding their accounts or billing issues.
- Provided guidance on proper completion of forms related to registration processes.
- Handled cash transactions accurately according to established procedures.
- Performed clerical tasks such as filing, faxing, copying, as requested.
- Ensured all forms were completed accurately, including insurance information and other demographic data.
- Resolved discrepancies between patient accounts receivable balances and third-party payers' remittance advice reports.
- Reviewed benefit plans for accuracy of coding changes when necessary.
- Entered data into the computerized registration system to update patient demographics records.
- Followed up with insurance companies regarding denials of claims or incorrect reimbursements amounts.
- Conducted insurance eligibility verifications to ensure coverage of services provided.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Screened patients before and during admissions processes.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
Team Leader/Album Review
Miliken (Formerly King America Textile Company)
Sylvania, Georgia
01.2014 - 06.2020
- Supervise 25 employees on 2nd Shift Inspection Department
- Trained and mentored newly hired employees on inspection equipment and high speed debatchers and developed training manual for all inspectors to use for reference purposes
- Held meetings with employees to evaluate performance and make plans for improvement
- Followed and trained on ISO 9001 and 5s Readiness
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
- Took on additional job duties, including Skidshipping and operating inspection machines during unexpected backlogs and employee absences, in order to meet project target date
- Quickly adapted plans and adjusted PPE equipment to maintain high standards of functionality and safety
- Safely and effectively completed reviewing albums for Highspeed Debatch machines for inspectors to meet production goal
- Quickly adapted plans and adjusted PPE equipment to maintain high standards of functionality and safety
- Monitored team Time and Attendance.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Conducted regular performance reviews to assess individual team member progress.
- Ensured compliance with all safety regulations in the workplace.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Managed conflict resolution within the team to maintain a positive work environment.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Quality Auditor
Miliken (Formerly King America Textile Company)
Sylvania, Georgia
01.2014 - 01.2017
- Tracked quality metrics such as defect rate, rework rate, waste rate.
- Inspected production areas regularly to identify and process violations impacting final quality results.
- Checked products with inspections and tests to ferret out non-conformity and flaws.
- Highlighted compliance issues for management team.
- Designed quality guidelines and procedural manuals to communicate important information with end users.
- Reviewed orders and specifications to understand expected results and assess compliance.
- Investigated and identified quality issues to uncover root causes and explore potential corrective actions.
- Notified supervisors or other relevant personnel of test or production issues.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Made adjustments to equipment or calibrated instruments to required tolerances.
- Identified production concerns and worked with supervisors to understand and remedy situations.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
- Marked materials with grade or acceptance status.
- Administered competency tests to determine engineers or operators are qualified to use equipment.
- Verified accuracy of inspection records and updated them as required.
- Investigated customer complaints and initiated corrective actions.
- Ensured that all products meet statutory regulations before being released into the market.
- Collaborated with production staff to resolve quality issues in a timely manner.
- Inspected incoming materials for conformance to specifications.
- Maintained all relevant documents related to inspections and audits in an organized manner.
- Evaluated production processes for efficiency and effectiveness.
Office Manager / Administrative Assistant
Hawk Enrichment Center
Sylvania, Georgia
09.2007 - 02.2009
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Delivered expert clerical support to diverse internal staff and management by efficiently handling wide range of routine and special requirements
- Effectively communicated with different departments, including DFACS and Juvenile Justice System through use of strong listening, open-ended questioning and appropriate response skills
- Performed billing, collection and reporting functions for office generating funds
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Jailer
Sylvania Police Department
Sylvania, Georgia
08.2000 - 09.2006
- Supervised 10-25 inmates in medium and maximum security areas to oversee offender movements
- Conducted initial interviews of arriving inmates to perform medical history questionnaire and other processing duties
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility
- Physically restrained juveniles when disturbances required physical intervention.
Education
High School Diploma -
Screven County High School
Skills
- Production Supervision
- Training Skills
- 5S
- ISO 9001
- Time and Attendance Monitoring
- Strong Computer Skills including Microsoft Word
- Excel
- Spreadsheet
- Skype for Business MES and SAP
- Project management
- Communication Skills
- Risk Management
- Group Presentations
- Resource Allocation
- Quality Control
- Workplace Safety
- Troubleshooting
- Production and Operations Monitoring
- (Tool) Operation
- Technical Knowledge
- Packing and Shipping Proficiency
- Conceptional Thinking
- Windows and Linux
- Conflict Resolution
- Planning
- Emotional Intelligence
- Patient Scheduling
- Medical terminology proficiency
- Strong Organization
- Insurance Verification
- HIPAA Compliance
- Appointment Scheduling
- Eligibility Determination
- Medical terminology knowledge
- Transfer Coordination
- Patient Relations
- Data Entry
- Payment Collection
- Strong interpersonal skills
- Electronic Recordkeeping
- Organizational Skills
- Decision-Making
- MEDITECH EHR Software
- Reliability
- Problem-Solving
- Multitasking
- Attention to Detail
- Task Prioritization
- Analytical Skills
- Teamwork and Collaboration
- Team Collaboration
- Relationship Building
- Problem-solving abilities
- Analytical Thinking
- Continuous Improvement
- Effective Communication
- Active Listening
- Professionalism
Timeline
Patient Registration Specialist
East Georgia Regional Hospital
08.2020 - Current
Team Leader/Album Review
Miliken (Formerly King America Textile Company)
01.2014 - 06.2020
Quality Auditor
Miliken (Formerly King America Textile Company)
01.2014 - 01.2017
Office Manager / Administrative Assistant
Hawk Enrichment Center
09.2007 - 02.2009
Jailer
Sylvania Police Department
08.2000 - 09.2006
High School Diploma -
Screven County High School