Sylvia Wade
Fremont,USA
Summary
Professional in order fulfillment with solid experience in inventory management, order processing, and shipping. Strong focus on team collaboration and achieving results, ensuring reliable and adaptable support for changing needs. Skilled in logistics, warehouse operations, and customer satisfaction, with track record of optimizing processes and enhancing efficiency. Known for reliability and flexibility in dynamic environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Order Operations Specialist
Jla Home Inc
04.2019 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely project completion.
- Managed Walmart and Amazon orders, including inventory monitoring, order release, and tracking.
- Provided weekly reports on customer orders, addressing issues such as delayed POs and error items, and worked to resolve these problems effectively.
- Collaborated with the planning team and PM to stay updated on sales trends and participated in forecasting based on relevant sales data.
- Optimized supply chain logistics to improve delivery times and reduce transportation costs.
- Investigated chargebacks for each account and updated the findings for customer service in the system.
E-commerce Operations and Inventory Control
Sunvalleytek International, Inc.
06.2012 - 03.2019
- Developed strong relationships with suppliers to ensure timely delivery of products at competitive prices.
- Assisted in planning and launching promotions on e-commerce websites to achieve monthly sales targets.
- Analyzed data and produced weekly/monthly sales reports; made strategic decisions to meet sales targets; and reviewed popular merchandise trends throughout the product life cycle.
- Maintained the ERP system, including inputting customer POs, issuing RMAs, managing the refund process, marking items as received, inventory replenishment, and creating POs for suppliers.
- Listed, maintained, and reviewed items for sale on multiple e-commerce retail sites; oversaw the entire order fulfillment process.
- Managed customer service inquiries and complaints for customer satisfaction.
Education
Web Design Certificate -
Ohlone College
Fremont, CA01.2015
Bachelor of Business Administration and Management -
San Francisco Bay University
Fremont, CA01.2012
Bachelor of Tourism Management -
Bohai University
Jinzhou, China01.2009
Skills
- Detail-oriented
- Administrative Support
- Database Analysis and Maintenance
- Microsoft Office Suite
- ERP systems expertise
- Supply chain management
- Controlling inventory
- Operational efficiency
- Planning and coordination
- Logistics management
Personal Information
Citizenship: US Citizen
Certification
Web Design Certificate, Ohlone College, Fremont, CA, 2015
Languages
English
Mandarin
Timeline
Order Operations Specialist
Jla Home Inc
04.2019 - Current
E-commerce Operations and Inventory Control
Sunvalleytek International, Inc.
06.2012 - 03.2019
Bachelor of Tourism Management -
Bohai University
Web Design Certificate, Ohlone College, Fremont, CA, 2015
Web Design Certificate -
Ohlone College
Bachelor of Business Administration and Management -
San Francisco Bay University
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