Sylvia Wilcoxson

• Promoted health and well-being of patients by administering flu immunizations.
• Supported pharmacist in preparing 7 prescriptions daily.
• Established and updated patient profiles, including lists of medications and insurance details.
• Prepared medication labels with item name and quantity.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Handled from 50 to 100 daily dispenses of prescriptions.
• Verified prescriptions by contacting physicians' offices and receiving approval.
• Reviewed and monitored patient medication files and lab data in hospital setting.

• Calculated figures such as discounts, percentage allocations and credits.
• Verified details of transactions, including funds received and total account balances.
• Opened and assigned new client accounts.
• Balanced batch summary reports for verification and approval.
• Conducted month-end balance sheet reviews and reconciled any variances.
• Researched and resolved billing and invoice problems.
• Worked as a team member performing cashier duties, product assistance and cleaning.
• Managed quality communication, customer support and product representation for each client.
• Guaranteed positive customer experiences and resolved all customer complaints.

• Developed effective relationships with all call center departments through clear communication.
• Addressed callers inquiries in a timely and accurate fashion.
• Properly directed inbound calls in phone queues to dispatch to police officers 
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Worked as a team member performing cashier duties, product assistance and cleaning. Managed quality communication, customer support and product representation for each client. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

• Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
• Examined checks for identification and endorsement.
• Maintained confidentiality of bank records and client information.
• Directed specific questions to appropriate branch personnel.
• Processed cash withdrawals.