Sylvia Williams
The Bronx,NY
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
Work History
Managing Member
True Care Express LLC
03.2019 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Developed a high-performance executive team for improved productivity and efficiency.
NEMT DRIVER
New Haven Car & Radio Dispatch
04.2017 - 01.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading Passengers in operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Mail Carrier
United States Postal Serive
09.2012 - 02.2016
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Education
Associate of Applied Science - Computer Science
Monroe College
Bronx, NY05-2000
Skills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
Timeline
Managing Member
True Care Express LLC
03.2019 - Current
NEMT DRIVER
New Haven Car & Radio Dispatch
04.2017 - 01.2019
Mail Carrier
United States Postal Serive
09.2012 - 02.2016
Associate of Applied Science - Computer Science
Monroe College
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