Sylvia Zapata
Summary
Dedicated and results-driven professional seeking to leverage exceptional communication and problem-solving skills to deliver outstanding customer experiences and contribute to organizational success.
Overview
19
19
years of professional experience
Work History
Customer Care Advocate
DVS
Philadelphia, PA
09.2023 - 02.2026
- Assisted patients in navigating healthcare systems and resolving inquiries efficiently.
- Managed complex customer issues, providing timely resolutions to enhance patient satisfaction.
- Provided detailed explanations of coverage options to enhance customer understanding.
- Resolved customer inquiries regarding policy details and claims processing.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Trained new customer service representatives on best practices, policies and procedures.
Membership Coordinator-Temp
International Females Association
New York, NY
01.2023 - 08.2023
- Coordinated membership engagement initiatives to enhance community involvement and retention.
- Developed and maintained relationships with members through targeted outreach and personalized communication strategies.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Coordinated payment processing to ensure timely and accurate transactions across multiple platforms.
Customer Service Surveyor
Luce Research LLC
Colorado Springs, CO
03.2020 - 01.2023
- Conducted customer satisfaction surveys to gather actionable insights for service improvement.
- Streamlined data collection processes, ensuring accuracy and efficiency in reporting findings.
- Reviewed completed surveys thoroughly, ensuring accuracy of inputted data before submission for analysis purposes.
- Maintained strict confidentiality of sensitive customer information, adhering to industry standards and company policies.
- Identified opportunities for improvement within the survey process, proposing actionable solutions to increase efficiency and quality of results.
Commercial Assistant Property Manager
ACSI Management
Corpus Christi, TX
10.2015 - 01.2020
- Coordinated tenant communications to ensure satisfaction and timely issue resolution.
- Assisted in lease administration, maintaining accurate records and documentation.
- Developed marketing materials to attract prospective tenants, increasing occupancy rates effectively.
- Oversaw property maintenance requests, liaising with vendors for efficient service delivery.
- Led property inspections to assess condition, ensuring compliance with safety standards and regulations.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
Medical Billing Accounts Receivable Clerk
Synergy Billing Services
Beaumont, TX
08.2007 - 10.2015
- Processed and recorded customer payments efficiently using accounting software.
- Reconciled accounts receivable ledgers to ensure accuracy in financial reporting.
- Generated monthly aging reports to track outstanding invoices and collections.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Entered figures using 10-key calculator to compute data quickly.
Education
Magnolia High School
Magnolia, TX05-2002
Skills
- Member Support
- Insurance Expertise
- Healthcare Navigation
- Problem-Solving
- Data Management
- Call Management
- Equipment Troubleshooting
- Appointment Scheduling
- Data Entry
- Managed Incoming Communications
- Membership Processing
- Sales Implementation
- Payment Handling
- Script Reading
- Customer Service Surveys
- Customer Engagement
- Professional Communication
- Management Oversight
- Commercial Office Space Sales
- Property Maintenance
- Maintenance Coordination
- Marketing Initiatives
- Event and Meeting Coordination
- Medical Billing Expertise
- Insurance Verification
- Accounts Receivable Oversight
- Collections Handling
- Data entry proficiency
- Call center experience
Timeline
Customer Care Advocate
DVS
09.2023 - 02.2026
Membership Coordinator-Temp
International Females Association
01.2023 - 08.2023
Customer Service Surveyor
Luce Research LLC
03.2020 - 01.2023
Commercial Assistant Property Manager
ACSI Management
10.2015 - 01.2020
Medical Billing Accounts Receivable Clerk
Synergy Billing Services
08.2007 - 10.2015
Magnolia High School