Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sylvia E. Diaz

Silver Spring,MD

Summary

To work with an organization that will utilize the skills and experience I have acquired. I am an expert at multi-tasking, accompanied with a personal and proven record of good customer service. I feel I have what it takes to be an asset to any organizational team and would greatly benefit that organization in achieving its growth and objectives.

Overview

18
18
years of professional experience

Work History

Uber, DC/MD/VA -Driver

Self-Employed
07.2018 - Current
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Followed all relevant traffic laws and safety regulations.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Laborer

SNC Lavalin Construction Company
09.2016 - 07.2018
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Enhanced project timelines by collaborating effectively with team members on various tasks.
  • Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Strengthened workplace safety culture by actively participating in safety meetings and trainings.

Customer Service Manager

Walmart
09.2013 - 08.2016
  • Managed a team of customer service representatives, creating a positive work environment focused on teamwork and collaboration.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Provided change for cashiers, prepared cash registers and performed cash register audits.
  • Approved bank cards or checks and addressed register shortage concerns

Medical Receptionist

Surinder Singh MD
02.2009 - 12.2011
  • Managing the front desk operations and addressed inquiries in a timely manner.
  • Scheduled appointments for patients and medical vendors/salespersons.
  • Maintained accurate record-keeping and updated patient information and verifying insurance coverage.
  • Effectively communicated between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Assisted with prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
  • Coordinated specialist referrals for patients who required additional care, ensuring efficient transfer of medical records as needed.

Bank Teller

Bank Of America
01.2006 - 01.2009
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Provided exceptional customer service
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

Education

High School Diploma -

Cordozo High School
Washington DC
06.1997

Skills

  • Outstanding Customer Service
  • Professionalism
  • Team Work Oriented
  • Exceptional Interpersonal and Teaching Skills
  • Excellent Written and Oral Communication Skills
  • Exceptional Organizational Skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Uber, DC/MD/VA -Driver

Self-Employed
07.2018 - Current

Laborer

SNC Lavalin Construction Company
09.2016 - 07.2018

Customer Service Manager

Walmart
09.2013 - 08.2016

Medical Receptionist

Surinder Singh MD
02.2009 - 12.2011

Bank Teller

Bank Of America
01.2006 - 01.2009

High School Diploma -

Cordozo High School
Sylvia E. Diaz