Sylvia Mervice Shilongo
Cincinnati,OH
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Flight Attendant
Air Namibia(PTY)Ltd
04.2004 - 03.2021
- Senior in Charge on Regional flights and Second in Charge on International Flights
- Assisted in Flight Attendant Administration Office in Head Quarter
- Used excellent customer service skills in addressing passengers' needs.
- Delivered food and beverage service, reading material and other in-flight services.
- Ensured safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Responded to passenger emergencies to provide first aid.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Bank Teller
Bank Windhoek Ltd
04.2002 - 01.2003
- Placed orders for customer checks and verified starting numbers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Reconciled cash drawer and resolved discrepancies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Removed mutilated currency from circulation.
- Maintained accurate records of customer transactions in line with bank procedures.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Monitored and reported suspicious activity in line with bank security policies.
Education
Bachelor of Science - Engineering -qualification Incomplete 2003
University of Namibia
Windhoek NamibiaSkills
- Airline Operations
- Aviation Regulations
- Safety Procedures
- Public Interaction
- Team Oversight
- Crew Coordination
- Passenger Care
- Passenger Documentation
- Safety Regulation Compliance
- Medical Emergency Response
- Crew Resource Management
- Customer Care
- Aircraft Emergency Reports
Certification
- Licensed- Flight Attendant License - [Annual Renewals]Air Namibia Internal Training
- Bank Windhoek: Candidate Bankers Training Diploma,Banking and Communication Certificate
Reading and traveling
I enjoy meeting and interacting with people of different cultures and reading non-fiction literature.
Timeline
Flight Attendant
Air Namibia(PTY)Ltd
04.2004 - 03.2021
Bank Teller
Bank Windhoek Ltd
04.2002 - 01.2003
Bachelor of Science - Engineering -qualification Incomplete 2003
University of Namibia
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