Sylvie (Melissa) Rau
Apache Junction,AZ
Summary
Friendly, engaging, knowledgeable Server comfortable w/POS and history of delivering excellent guest service in busy restaurant settings. Quickly learns menu items. Enjoys upselling.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Server
Denny's Restaurant
05.2024 - Current
- Excels at guest happiness, memorizes names and preferences in which helps to encourage return visits.
- Accurately takes orders, prepares drinks and checks food for quality before serving.
- Promotes daily specials, menu items, and drinks to optimize sales and profits.
- Collaborates with hosts, bussers, and kitchen staff to ensure smooth service.
- Maintains high sanitation standards and enforces age requirements for alcohol service.
Cashier
Walgreens
04.2022 - 03.2024
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card. Signed Customers up for rewards program.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Server
Macayo's Restaurant
08.2009 - 03.2010
- Greeted guests, answered questions and recommended specials to increase profits.
- Checked with guests to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve guests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Manager
Taco Bell
01.1992 - 06.1993
- Managed 3 Taco Bells back to back, $.5, $1, $1.5 million in sales per year respectively.
- Instituted School lunch programs to increase sales up to 25% in 2 stores.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Monitored staff performance and addressed issues.
- Food Prep and Service, Portion Control.
- Food and Supplies Inventory, Ordering, Stocking, Planning.
Education
Some College (No Degree) - Business Management
Phoenix College
Phoenix, AZSkills
- Engages guests easily
- Frequent up seller
- POS Systems ease
- Order Accuracy
- Food safety certified
- Safe Food Handler
- Leaning? Time to clean!
- Calm, make it right attitude
- Efficiency in all settings
- High-volume dining
- ID Verification and TIPS
- Alcohol, Margarita service
Certification
Serve Safe Certified.
Timeline
Server
Denny's Restaurant
05.2024 - Current
Cashier
Walgreens
04.2022 - 03.2024
Server
Macayo's Restaurant
08.2009 - 03.2010
Manager
Taco Bell
01.1992 - 06.1993
Some College (No Degree) - Business Management
Phoenix College
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