Sylviauna Sekel
Coconut Creek,FL
Summary
Dedicated individual with 5+ years of experience in veterinary support roles, including administrative duties as a Veterinary Receptionist. Skilled in exceptional client service, animal care and emergency triage in animal hospitals. Extremely animal-passionate individual seeking the right Remote Veterinary Support or Care position to leverage lengthy client communication skills and hospital experience to continue to provide the utmost standard of care for clients and their beloved pet companions.
Overview
3
3
years of professional experience
Work History
Client Service Representative
Acacia Animal Hospital
Pompano Beach, FL
01.2024 - 06.2024
- Provided exceptional client service by efficiently managing check-in and check-out processes, ensuring a smooth and professional experience.
- Handled financial transactions with accuracy, including processing payments and maintaining balanced accounts.
- Coordinated scheduling of appointments and surgical procedures, and effectively triaged emergency phone calls to facilitate prompt care.
Kennel Technician/Veterinary Assistant/Overnight Tech
Central Animal Hospital
Boca Raton, FL
03.2022 - 09.2023
- Managed overnight emergency patient triage as the sole technician, ensuring timely and accurate assessment of incoming animals, emergencies requiring referral to other hospitals and in-house patients.
- Performed administrative duties, including handling receptionist responsibilities and leading any overnight care required.
- Monitored and administered medication to hospitalized patients, keeping on-call doctor informed regularly and perfecting my multi-task skills with overnight responsibilities such as clinic upkeep requirements while triaging incoming emergencies and keeping account of hospitalized pets.
Veterinary Assistant and Kennel Tech
Tri County Animal Rescue
Boca Raton, FL
09.2021 - 12.2021
- Provided clinical support to vets, technicians and shelter staff on-site at the animal clinic with pre-op/post-op animal care, vital monitoring and neo-natal care.
- Maintained a clean and organized environment by diligently cleaning kennels and sterilizing equipment as needed in a clinic environment where husbandry for baby animals or sick pets must have highly rigorous standards.
- Enhanced client and professional satisfaction through effective communication with staff and clients alike, showing up ready to work immediately with a constant desire to learn more and excel in my role.
Education
GED -
Florida Virtual School
10.2018
Skills
- Executed safe and effective animal handling techniques to ensure well-being and compliance with regulations
- Assisted veterinarians in delivering high-quality animal care and treatment
- Assisted in daily animal care routines, including feeding and grooming Supported veterinary staff during examinations and treatments Maintained cleanliness and organization of animal habitats
- Managed veterinary care operations, ensuring optimal animal health and welfare
- Provided comprehensive medical assistance to ensure patient well-being
- Oversaw daily operations and care of kennel facilities, ensuring optimal animal welfare
- Facilitated effective team collaboration to enhance project outcomes
- Pursued ongoing education and skill enhancement to remain competitive in the field
- Assisted veterinary staff in daily operations to provide quality care for animals Supported client communication to ensure understanding of services offered Maintained cleanliness and organization of clinic facilities
- Assisted visitors with check-in and check-out processes Provided information about hotel services and local attractions Supported front desk operations by managing phone inquiries and reservations
- Collaborated effectively with cross-functional teams to achieve project goals
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Customer focus
Timeline
Client Service Representative
Acacia Animal Hospital
01.2024 - 06.2024
Kennel Technician/Veterinary Assistant/Overnight Tech
Central Animal Hospital
03.2022 - 09.2023
Veterinary Assistant and Kennel Tech
Tri County Animal Rescue
09.2021 - 12.2021
GED -
Florida Virtual School