Sylvonna Marlow
Middletown,OH
Summary
References:
Anthony Smith - (513)-331-0673
Walter Wyburn- (937)-831-1674
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Represtative
Senneca Holdings
05.2022 - 05.2023
- Utilize customer service skills, sales techniques, and product knowledge to drive sales
- Sought educational opportunities to develop advanced level or specialized knowledge about selling, Senneca's products and culture, sales and service techniques
- Assisted leads, senior associates, and managers in training entry level associates
- Assisted with loss prevention efforts by providing proactive customer service.
STNA
Cedar View Rehabilitation and Healthcare Center
02.2022 - 06.2022
- Ensuring that the residents are the most comfortable and giving them the ability to have their own piece of home
- Keeping up with the everyday life essentials for each resident.
Customer Service Representative Supervisor
Cincinnati Overstock Warehouse
01.2019 - 03.2021
- Schedules
- Audits
- Inbound call center
- Greeted customers
- Responded to inquiries and issues
- Online orders and credit card handling
- Resolved complaints and other issues to customers' satisfaction
- Customer accounts management
- Created appointments for customers
- Customer service surveys
- Provided excellent technical support
- Scheduled reservations for customers
- Verified quotes and customer orders
- Responded to claim inquiries
- Cashier.
Education
Certificate - Real Estate
Cincinnati State Technical Community College
01.2017
High School Diploma -
Greenville High School
01.2013
Skills
- Customer Care
- Customer Service
- CSR
- Customer Support
- Microsoft Office
- Microsoft Word
- Spreadsheets
- Serving Experience
- Management Experience
- Communications
- Office Experience
- Office Manager Experience
- Communication skills
- Basic Math
- Scheduling
- Reports
- Typing
- Computer Skills
Certification
Real Estate Certification, 12/01/17, Present
Additional Information
Very coachable Excellent communication and interpersonal skills. Ability to think critically and analytically. Strong leadership and teamwork skills. Quick in abstract reasoning. Effective organizer/manager of time. Empathetic and self-aware. Able to set goals and prioritize.
Timeline
Customer Service Represtative
Senneca Holdings
05.2022 - 05.2023
STNA
Cedar View Rehabilitation and Healthcare Center
02.2022 - 06.2022
Customer Service Representative Supervisor
Cincinnati Overstock Warehouse
01.2019 - 03.2021
Certificate - Real Estate
Cincinnati State Technical Community College
High School Diploma -
Greenville High School
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