Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sylwia Golba

Chicago,IL

Summary

Observant Housekeeping Executive with years of experience supervising housekeeping personnel. Accomplished at maintaining efficiency and labor costs and ensuring quality services are rendered in meeting guest requirements. Excellent scheduling, budgeting and interpersonal communication talents.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Cleaning Services

selfemployed
Chicago, IL
08.2010 - 08.2018
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Understood and followed oral and written directions.
  • Delivered products to customer locations on time.
  • Planned and completed group projects, working smoothly with others.

Stay-at-home Mom

self-employed
Dulcza Wielka-Chicago, Poland-U.S.A.
04.1996 - 06.2015
  • Manage households and family responsibilities, including childcare and housekeeping.
  • Organized and planned family events and activities.
  • Develop strong organizational and time management skills.

Retail Manager

Grocery Store Products
Trzciana, Poland
07.1995 - 04.1996
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Staged merchandise and stocked the sales floor to stimulate impulse sales.
  • Formed and sustained strategic relationships with clients.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Understood and followed oral and written directions.

Census Bureau Surveyor

Polish Government
Mielec, Poland
04.1995 - 06.1995
  • Conducted research to identify farmers numbers of property own.
  • Maintained a schedule of class assignments to meet deadlines.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Adhered to local regulations regarding surveying activities within designated areas.

Education

High School Diploma -

Technical High School
Mielec, Poland
05-1994

Skills

  • Complaint Handling
  • Client Relationship Building
  • Software Troubleshooting
  • Dispute Mediation

Certification

  • Multiple-level English courses. CNA certificate.

Timeline

Cleaning Services

selfemployed
08.2010 - 08.2018

Stay-at-home Mom

self-employed
04.1996 - 06.2015

Retail Manager

Grocery Store Products
07.1995 - 04.1996

Census Bureau Surveyor

Polish Government
04.1995 - 06.1995

High School Diploma -

Technical High School

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Sylwia Golba