Symaiya Dunlap
Charlack,MO
Summary
A seasoned customer service professional with a proven track record of consistently exceeding customer expectations. Eager to bring years of expertise to a dynamic team. Seeking a Customer Service role where expertise can be leverage in delivering top-notch service, resolving complex issues, and fostering long-lasting customer relationships.
Overview
6
6
years of professional experience
Work History
Clinical Lab Specialist III
Creative Testing Solutions
04.2021 - Current
- Documented and verified patient information using laboratory information system.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Communicates with customers, vendors, and couriers to ensure quality service.
- Assures quality customer service to all customers.
- Maintains accurate records and documentation. Ensures donor, patient, and employee confidentiality. Performs document reviews as assigned.
- Resolves routine problems and escalates non-routine issues when appropriate. Assists with problem investigation.
- Participates in performance improvement teams and training programs, as required
- Analyzes, prioritizes, and resolves complex equipment or reagent problems. Investigates deviations in testing, quality control, and preventative maintenance
- Liaises with vendors and clients and provides direct customer service.
- Recommends and implements corrective actions.
- Assists with competency documentation, records review, and records management.
- Implemented processing techniques that eliminated company waste and improved reagent efficiency 120%
- Started as CLS I and obtained 2 promotions over 8 months.
Sales Associate (Shift Leader)
Home Depot
03.2019 - 01.2021
- Maintain excellent customer service by seeking out customers to assess their needs and aid them
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with over 60 customers daily to effectively build rapport and lasting relationships.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Problem solve and demonstrate ability to think quickly
- Consistent customer communication
- Manage daily routines and delegate tasks throughout shifts
- Deliver summary of shift to appropriate channels
- Obtained forklift and compactor certifications.
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized multiple customer service software platforms to manage interactions and track customer satisfaction.
Customer Service Representative
Office Depot Inc
01.2018 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Met 100% of metric expectations each quarter.
Education
Bachelor of Science - Biology
Harris-Stowe State University
Saint Louis, MO12.2020
Skills
- Typing Speed and Accuracy
- Computer Proficiency
- Time Management
- Problem-Solving
- Microsoft Excel
- Data Transcription
- Quality Control
- Professional Phone Etiquette
- Viral Diseases
- Lab Management
- Clean Equipment
- Patient Health Information Privacy
- Laboratory Equipment Maintenance
- Laboratory Procedures
- Specimen Preparation
- Testing Proficiency
- Corrective Actions
- Microsoft PowerPoint
- Staff Training
- Customer Relations
- Efficient Data Entry
- Data Auditing
- Word Processing
- Error Verification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Clinical Lab Specialist III
Creative Testing Solutions
04.2021 - Current
Sales Associate (Shift Leader)
Home Depot
03.2019 - 01.2021
Customer Service Representative
Office Depot Inc
01.2018 - 07.2020
Bachelor of Science - Biology
Harris-Stowe State University
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