Summary
Overview
Work History
Education
Skills
Timeline
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Symetria Guidry

Houston,TX

Summary

Accomplished technical support administrator with a solid history of achievement. Motivated leader with strong organizational and prioritizing abilities. Areas of expertise include troubleshooting, fast-paced and exceeding company goals. Adaptable and versatile with willingness to learn new techniques and processes. Aiming to leverage my skills and bring further success as a support leader.

Overview

5
5
years of professional experience

Work History

Helpdesk Support

Volt Workforce
12.2020 - 07.2023
  • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
  • Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
  • Obtained information to resolve customer inquiries and assisted customers with questions and concerns

Buyer Experience Specialist

EBay
10.2019 - 12.2020
  • Resolved customer issues related to online purchases, late product deliveries, and billing discrepancies to encourage good customer relationships.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Technical Support Specialist

ADT Security
01.2018 - 09.2019
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Education

Bachelor Of Science - Biology

Clark Atlanta University
Atlanta, GA
05.2019

Skills

  • Troubleshooting
  • Active Directory
  • McAfee
  • Project/Team Management
  • Windows 2008/2012
  • Communication
  • Customer Relations
  • Adobe Acrobat

Timeline

Helpdesk Support

Volt Workforce
12.2020 - 07.2023

Buyer Experience Specialist

EBay
10.2019 - 12.2020

Technical Support Specialist

ADT Security
01.2018 - 09.2019

Bachelor Of Science - Biology

Clark Atlanta University

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Symetria Guidry