Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Shannon Foye

Clayton,NC

Summary

Highly motivated and dedicated professional with extensive experience in technical support and customer service. Proven ability to perform effectively under high-pressure situations in fast-paced environments. Demonstrated success in implementing new processes and procedures in Information Technology. Seeking an opportunity to contribute my skills and expertise to your organization.

Overview

5
5
years of professional experience

Work History

Helpdesk Support

UNC Health
06.2020 - 01.2023
  • Evaluated daily performance of computer systems and software programs
  • Performed 50+ successful hardware and software repairs per week
  • Analyzed technical support inquiries and executed diagnostic reports to resolve issues
  • Diagnosed and resolved computer issues in a busy corporate office.

Computer Technician

Student Center
08.2018 - 01.2020
  • Actively monitored system performance and security, ensuring all security protocols were up to date
  • Created and implemented backup and recovery plans for all computer systems
  • Installed, maintained, and repaired computer hardware and software, including computer systems, printers, and scanners
  • Diagnosed and resolved computer issues daily.

Amazon
01.2018 - 01.2020
  • Managed a high-volume workload within the deadline-driven environment
  • Helped resolve people’s problems and ensure their needs were met
  • Supplied customers with written responses and information and followed up on customer communications.

Education

MS. Information Technology -

North Carolina A&T State University
12-2023

Skills

  • Team Collaboration
  • Technical Support
  • Troubleshooting Hardware Issues
  • Organization
  • Desktop/client configurations
  • Network Security
  • Technical Writing
  • Detail oriented
  • Network configuration
  • Proficient in Windows and macOS environments
  • TCP/IP
  • VPN Configuration
  • Microsoft

Volunteer Experience

Interfaith food shuttle, Raleigh, NC, 2018-01-01, Current

References

References available upon request.

Timeline

Helpdesk Support

UNC Health
06.2020 - 01.2023

Computer Technician

Student Center
08.2018 - 01.2020

Amazon
01.2018 - 01.2020

MS. Information Technology -

North Carolina A&T State University

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Shannon Foye