EDEN BOSSOMBO
Houston,TX
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and providing solutions to Nonprofit charities. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Willing to use experience , skills , languages to make positive impact and support those in need.
Overview
6
6
years of professional experience
Work History
Helpdesk Support
Parker Production Tech
06.2024 - Current
- Provide technical assistance and mentoring to first-level Help Desk Technicians by responding to escalated issues regarding errors, problems, or application questions.
IT Support Specialist
Reconnect
12.2023 - 05.2024
- Configure Active Directory profiles, Office 365 accounts, and VMs, backing up and restoring files in Azure.
Technical Support
Kaiser Family Foundation (KFF)
10.2021 - 04.2022
- Provide general problem-solving, support, and assistance on diverse software applications and hardware systems while onsite
- Occasional remote work is required.
Special Education Teacher
MacArthur High School
08.2018 - 06.2019
- Led activities that developed students' physical, emotional, and social growth.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Taught students across multiple classifications and degrees of special needs.
Education
Associate of Science -
North Lake College
Irving, Texas12.2023
Skills
- Teamwork
- Compliance
- IT Support
- Creative problem-solving skills
- Detailed-oriented
- Communication
- Multi-Factor Authentication (MFA)
- Adaptive person
- Active Listening
- Time management
- Analytical and critical thinking skills
- Bilingual
- Diligence
- Integrity
- Tech savvy
- Advocacy and public speaking
- Financial management
- Project management
- Passion for the cause
- Fundraising and development
- Community Oriented
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Helpdesk Support
Parker Production Tech
06.2024 - Current
IT Support Specialist
Reconnect
12.2023 - 05.2024
Technical Support
Kaiser Family Foundation (KFF)
10.2021 - 04.2022
Special Education Teacher
MacArthur High School
08.2018 - 06.2019
Associate of Science -
North Lake College
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