Eden Bossombo
Houston,TX
Summary
Dedicated candidate eager to leverage knowledge in social services and program development.
Skilled in running social services initiatives and providing solutions to Nonprofit charities.
Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Willing to use experience , skills , languages to make positive impact and support those in need.
Overview
6
6
years of professional experience
Work History
Helpdesk Support
Parker Production Tech
Azle, Texas
06.2024 - Current
- Provide technical assistance and mentoring to first-level Help Desk Technicians by responding to escalated issues regarding errors, problems, or application questions
- Provide onsite deskside technical support for a variety of client/server applications: MS Windows 10 and 11, MS Office 365, Azure VM, Exchange/ Outlook 365, OneDrive, Intune, mobile smartphones, tables, and other mobile devices
- Recognize, troubleshoot, and diagnose computer, Avaya Phone, printer, software, and network connectivity problems
- Install and maintain desktops, laptops, smartphones, tablets, printers, and all other peripherals
IT Support Specialist
Reconnect
Grapevine, Texas
12.2023 - 05.2024
- Configure Active Directory profiles, Office 365 accounts, and VMs, backing up and restoring files in Azure
- Assist end-users in configuring and setting up devices, including phones, laptops, and MacBooks, during the Migration Process
- Manage 2nd escalations and sub-cases from the Helpdesk to ensure timely and high-quality resolution of all issues
- Provide customer support to internal customers within established service levels by ensuring the provisioning of computing systems, allocating day-to-day incidents and requests properly, ensuring involved parties are notified and required to act when an incident arises, and coordinating the resolution
- Assist users with configurations, integrations, and problem resolution related to Microsoft applications, such as Outlook, Microsoft Teams, OneDrive, SharePoint, OneNote, Intune, (MFA), and Company Portal, among others
Technical Support
Kaiser Family Foundation (KFF)
San Francisco, California
10.2021 - 04.2022
- Provide general problem-solving, support, and assistance on diverse software applications and hardware systems while onsite
- Occasional remote work is required
- Diagnose, Repair/Replace failing or bad components in desktop, laptop, or portable devices
- Implementing mobile solutions including laptops, tablets, and mobile communication
- Virtual desktop support
- Troubleshoot connectivity in a small network
- Basic understanding of networking and Voice technologies and other programming languages Troubleshoot inter-VLAN routing on Layer 3 devices
Special Education Teacher
MacArthur High School
Irving, TX
08.2018 - 06.2019
- Developed Individual Education Plans for students with disabilities.
- Provided instruction in academic, communication, and social skills to special education students.
- Conducted assessments of student performance and provided feedback to parents.
- Assisted in the development of IEP goals based on data analysis.
- Identified learning needs of students with disabilities and implemented appropriate interventions.
Education
Associate of Science -
North Lake College
Irving, Texas12.2023
Skills
- Teamwork
- Compliance
- IT Support
- Creative problem-solving skills
- Detailed-oriented
- Communication
- Multi-Factor Authentication (MFA)
- Adaptive person
- Active Listening
- Time management
- Analytical and critical thinking skills
- Bilingual
- Diligence
- Integrity
- Tech savvy
- Advocacy and public speaking
- Financial management
- Project management
- Passion for the cause
- Fundraising and development
- Community Oriented
Languages
English
Professional
French
Professional
Spanish
Professional
Timeline
Helpdesk Support
Parker Production Tech
06.2024 - Current
IT Support Specialist
Reconnect
12.2023 - 05.2024
Technical Support
Kaiser Family Foundation (KFF)
10.2021 - 04.2022
Special Education Teacher
MacArthur High School
08.2018 - 06.2019
Associate of Science -
North Lake College
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