Symone Brannon
Fayetteville,NC
Summary
Dynamic service professional with a robust background in leadership and a passion for delivering exceptional customer experiences. Transitioning from the food industry to customer service, offering years of hospitality expertise and strong problem-solving skills to enhance guest satisfaction. Recognized as a strong multitasker, adept at managing high-volume environments while maintaining a positive and friendly demeanor. Committed to continuous learning and dedicated to fostering lasting relationships with customers.
Overview
6
6
years of professional experience
Work History
Team Member
Bojangles'
01.2025 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Operated cash register accurately, managing transactions efficiently.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to streamline food preparation processes.
To-Go Specialist
Smokey Bones Bar & Fire Grill
05.2023 - 01.2024
- Managed order processing for takeout, ensuring accuracy and efficiency in fulfillment.
- Implemented quality control measures for packaging, maintaining high standards of presentation and safety.
- Resolved customer inquiries through effective communication, enhancing overall satisfaction.
- Coordinated with kitchen staff to streamline preparation of to-go orders, enhancing service speed.
Assistant General Manager (AGM)
Burger King
05.2020 - 07.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring funds were balanced at shift end.
- Managed team operations to optimize workflow and enhance productivity.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
No Degree - Pharmacy Technician
Fayetteville Technical Community College
Fayetteville, North Carolina, NC10-2026
High School Diploma -
Lumberton Senior High
Lumberton, NC06-2015
Skills
- Cash management
- Effective telephone interaction
- Product placement expertise
- Sales transaction management
- Effective leadership
- Management oversight skills
- Effective shift coordination
- Experienced in document creation using Microsoft Word
- Organizational time strategies
- Excel proficiency
- Customer-focused retail sales
- Operational efficiency in store management
- Service excellence
- Process optimization
- Team development
- Skilled in digital tools and technologies
- Supervising experience
- Point of sale operation
- Effective communication
- Accurate cash processing
Timeline
Team Member
Bojangles'
01.2025 - Current
To-Go Specialist
Smokey Bones Bar & Fire Grill
05.2023 - 01.2024
Assistant General Manager (AGM)
Burger King
05.2020 - 07.2021
No Degree - Pharmacy Technician
Fayetteville Technical Community College
High School Diploma -
Lumberton Senior High