Symone Carter
Vero Beach ,FL
Summary
Dynamic Correctional Lieutenant with extensive experience at the Florida Department of Corrections, excelling in crisis management and conflict resolution. Proven track record of enhancing facility safety and reducing misconduct through effective relationship building and innovative programs. Skilled in incident investigation and staff training, fostering a secure environment for both inmates and staff.
Overview
7
7
years of professional experience
Work History
Correctional Lieutenant
Florida Department Of Corrections
Bowling Green, FL
09.2023 - 06.2025
- Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
- Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
- Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
- Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
- Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
- Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
- Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
- Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
- Evaluated staff performance regularly through observation and feedback sessions to support their professional development and maintain high levels of competence within the team.
- Coordinated responses to emergency situations arising in different prison locations.
- Conducted regular inspections of the physical facilities within the unit, identifying any maintenance or safety concerns that required immediate attention.
- Developed schedules for subordinate officers that ensured adequate coverage across all shifts while also considering individual needs and preferences.
- Collaborated with multidisciplinary teams to address inmate needs, promoting rehabilitation efforts and reducing recidivism rates.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Enhanced staff performance by providing ongoing training, guidance, and support to correctional officers under my supervision.
- Served as a liaison between correctional staff and external entities such as law enforcement agencies, social services providers, or courts regarding inmate matters or facility operations.
- Maintained accurate records related to inmate conduct, staff performance, or facility operations, ensuring all documentation was up-to-date and readily accessible when needed.
- Improved inmate behavior by implementing structured routines and clear expectations.
- Assisted in the hiring process for new officers, participating in interviews and making recommendations based on candidate qualifications and fit with facility culture.
- Implemented innovative programs aimed at improving inmate behavior, fostering personal growth, and preparing them for successful reintegration into society upon release.
- Monitored security systems throughout the facility to ensure full compliance with established guidelines while promptly addressing any potential issues or concerns that arose.
- Assisted in developing policies and procedures for the efficient operation of the facility, resulting in increased safety and security.
Correctional Sergeant
Florida Department Of Corrections
Okeechobee, FL
10.2021 - 09.2023
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised Number employees and performance of tasks and managed Number offenders.
- Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Resolved issues and disputes between inmates professionally and respectfully.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Monitored and confirmed compliance with safety standards and regulations.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Responded to emergency situations and provided first aid following facility guidelines.
Correctional Officer
Florida Department Of Corrections
Okeechobee, FL
10.2019 - 10.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
CNA
Grace Nursing Home
Vero Beach, FL
05.2019 - 10.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Warehouse Picker
CVS Distribution Center
Vero Beach, FL
06.2018 - 05.2019
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Organized warehouse shelves and racks to maximize space utilization.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
- Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
- Expedited customer orders, working closely with shipping department to ensure timely delivery.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Streamlined order processing with the effective use of barcode scanners and warehouse management software.
- Maximized storage space utilization through careful organization of products on shelves and racks.
Education
Bachelors - Criminal Justice
Indian River State College
Ft. Pierce, FLHigh School Diploma -
Vero Beach High School
Vero Beach 06.2015
Skills
- Inmate supervision
- Contraband control
- Mental health awareness
- Incident investigation
- Self-defense techniques
- Weapons handling
- Security protocols
- Crisis management
- Staff scheduling
- Facility maintenance
- Employee coaching
- Correctional law
- Court liaison
- Administration
- Detail management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Professional ethics
- Team building
- Behavioral management
- Analytical thinking
- Operational planning
- Conflict resolution
- Goal setting
- Professionalism
- Administrative procedures
- Incident reporting
- Interpersonal communication
- Strategic planning
- Schedule management
- Staff training
- Self motivation
- Rules of conduct
- Public safety
- Job assignments
- Customer service
- Microsoft teams
- Microsoft powerapps
- Microsoft dynamics 365
- Microsoft forms
- Office 365 security
- Project planning
- OneDrive for business
Timeline
Correctional Lieutenant
Florida Department Of Corrections
09.2023 - 06.2025
Correctional Sergeant
Florida Department Of Corrections
10.2021 - 09.2023
Correctional Officer
Florida Department Of Corrections
10.2019 - 10.2021
CNA
Grace Nursing Home
05.2019 - 10.2019
Warehouse Picker
CVS Distribution Center
06.2018 - 05.2019
Bachelors - Criminal Justice
Indian River State College
High School Diploma -
Vero Beach High School