Symone Durham
Hillcrest,NJ
Summary
Driven to excel in client service, I leveraged my expertise in client service optimization and empathetic communication at Reed Next, significantly contributing to team efficiency and client satisfaction. My proactive approach and ability to exceed expectations led to enhanced client loyalty and service delivery, showcasing my dedication to excellence and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Client Service
Reed Next
Oakland, NJ
10.2019 - 08.2023
- Provided administrative support to the Client Service team, enabling them to focus on higher-level tasks and strategies.
- Contributed to company growth by consistently exceeding expectations in creative output and client service.
- Established a reputation for excellence in client service by consistently exceeding expectations and delivering high-quality work on tight deadlines.
- Optimized yard layout for easy access to products and faster client service times.
- Organized regular workshops and training sessions for the team resulting in enhanced skill sets essential for delivering superior client service.
Call Center Representative Specialist
Bed Bath & Beyond
Totowa, NJ
08.2015 - 10.2018
- Built rapport with customers by actively listening, clarifying needs, and expressing empathy when appropriate.
- Maintained detailed documentation of customer interactions, ensuring accuracy for future reference or follow-up actions.
- Threaded consistency in quality assurance scores with adherence to company guidelines during each call interaction.
- Retained customers by addressing concerns, offering tailored solutions, and demonstrating commitment to their satisfaction.
Customer Service Representative
Nordstrom
Paramus, NJ
03.2011 - 12.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Administrative Assistance And Secretarial Science
Grand Canyon High School
Grand Canyon, AZSkills
- Client service optimization
- Client service and support
- Client Service Records
- Client Service
Timeline
Client Service
Reed Next
10.2019 - 08.2023
Call Center Representative Specialist
Bed Bath & Beyond
08.2015 - 10.2018
Customer Service Representative
Nordstrom
03.2011 - 12.2014
Administrative Assistance And Secretarial Science
Grand Canyon High School