Symone Gilbert
Providence,RI
Summary
- My objective is to assist lending officers with daily duties in order to provide a quality lending experience for prospective and current customers Skills
- De-escalating tense situations
- Handling multiple priorities simultaneously
- Customer service support Strong oral and written communication Attentiveness to detail Adaptability
Overview
9
9
years of professional experience
Work History
Child Protective Investigator
DCYF
Providence, RI
2022.05 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
Assistant Teacher
Mother's Morning Out Little School
Providence, RI
09.2017 - 05.2021
- Keeping the classroom clean and organized.
- Ensuring children are engaged and meeting applicable milestones for their age group.
- Assist, maintain, and record information for analytical purposes to effectively grow each program.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Created lesson materials, visuals and digital presentations to supplement lesson plans for students ages 18 months-6 years.
Volunteer/Front Desk Receptionist
Festival Ballet Providence
Providence, RI
10.2016 - 12.2021
- Administrative work/ assisted in staging productions.
- Became a donor to the company.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
Welcome Center Representative
East Side / Mt. Hope YMCA
Providence, RI
06.2016 - 10.2020
- Work in a fast- paced environment and deal with the public in a professional manner.
- Maintain composure in adverse situations regarding members.
- Reconcile end of shift money received through the sale of membership, merchandise, camp, program, and childcare registrations.
- Effectively communicate with consumers via telephone, email, online chat and written correspondence.
- Responsible for scheduling meetings between supervisors and members.
Youth Events/ Kids Care Coordinator
East Side / Mt. Hope YMCA
Providence, RI
10.2014 - 10.2020
- Responsible for registering and taking payments for attendees.
- Attend to guests in a courteous and professional manner.
- Schedule appropriate staffing for every event.
- Coordinate with the head of all departments to ensure a successful event.
- Create a family- friendly, quality environment that provides growth in skills, self- awareness, group relations, and character development utilizing games, arts & crafts, and sports activities.
- Gather and maintain the necessary records involving attendance and sign-in/ sign-out sheets.
- Demonstrate and teach the character development values of caring, respect, responsibility, and honesty.
Internship Student
University Of Rhode Island
South Kingstown, RI
04.2017 - 05.2018
- Worked alongside a doctoral candidate.
- Transcribed interviews, conducted qualitative and quantitative analysis.
- Organized and charted data, prepared spreadsheets.
- The final project was showcased at a graduate convention.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Education
B.A - Psychology, Business, Gender And Women’s Studies
The University Of Rhode Island
South Kingstown, RI 05.2020 - 05.2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Leadershipundefined
Quote
"I'm the type of person who doesn't hope, dream, or wish for things. I work and work and work."
Lilly Singh
Timeline
Child Protective Investigator
DCYF
2022.05 - Current
B.A - Psychology, Business, Gender And Women’s Studies
The University Of Rhode Island
05.2020 - 05.2020
Assistant Teacher
Mother's Morning Out Little School
09.2017 - 05.2021
Internship Student
University Of Rhode Island
04.2017 - 05.2018
Volunteer/Front Desk Receptionist
Festival Ballet Providence
10.2016 - 12.2021
Welcome Center Representative
East Side / Mt. Hope YMCA
06.2016 - 10.2020
Youth Events/ Kids Care Coordinator
East Side / Mt. Hope YMCA
10.2014 - 10.2020
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