Linda George
Royal Palm Beach,FL
Summary
An experienced, ambitious, and results-oriented Record Specialist with expertise in strategic planning, documentation, and conflict resolution. I am a highly driven and hardworking professional who gets the job done right with excellent communication and negotiation skills. I am an experienced, versatile, and results-oriented professional Record Specialist with proven expertise in strategic planning, documentation, and conflict resolution. A collaborative individual, I successfully lead others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture. Committed professional with strong experience in the field of community health. A dedicated, organized, and results-driven professional credited with combining complex assignments and improving processes to increase proficiency and productivity. Strong expertise in grasping new concepts quickly to allow for effective delegation and improved profit margins. Highly experienced and accomplished in building mutually beneficial relationships with stakeholders at all levels. I have excellent communication, documentation, and persuasion skills and a proven track record to elevate business using effective communication and team-building strategies. Competent, compassionate, and empathetic Record Specialist with years of experience in the community health. An accomplished delegator for responsibilities spanning strategic planning, documentation, conflict resolution, and prioritization. Works well under pressure with a persistent, determined, and goal-oriented outlook. Focused on embracing new career opportunities whereby my background and education are conducive to achieving goals and excelling with respect to the customer experience.
Overview
18
18
years of professional experience
Work History
Child Protective Investigator
State Of Florida Department Of Children And Famili
09.2024 - Current
- Based on the provided work history and responsibilities for the role of Child Protective Investigator at the State of Florida Department of Children and Families, here are six original resume statements that reflect high-impact responsibilities typically associated with this position while mirroring the user's writing style:
- Evaluated safety plans and risk assessments during investigations to ensure child welfare standards were met.
- Collaborated with law enforcement and legal entities to gather evidence in child abuse cases.
- Conducted thorough interviews with children, families, and witnesses to assess allegations of maltreatment.
- Prepared detailed reports summarizing findings from investigations, ensuring compliance with state regulations.
- Facilitated multidisciplinary team meetings to coordinate intervention strategies for at-risk families.
Record Specialist
Florida Department Of Health-Palm Beach County
04.2021 - Current
- Answered phone calls and responded to emails from patients and medical staff
- Provided administrative support to physicians and medical staff
- Greeted patients and provided assistance with paperwork
- Interacted with medical staff and patients in a professional manner
- Provided customer service to patients and medical staff
- Resolved problems and conflicts with medical staff and patients
- Scheduled patient appointments and managed patient records and billing
- Maintained the medical office calendar and scheduled appointments
- Monitored and updated medical office policies and procedures
- Maintained patient confidentiality in accordance with HIPAA regulations
- Developed and maintained relationships with community organizations to ensure access to services
- Assessed client eligibility and prepared applications for Medicaid services
- Created and maintained records and documentation of all client services and progress
- Developed and maintained effective working relationships with staff, clients, and community partners
- Monitored client medication and ensured adherence to treatment plans
- Advised clients on available benefits and services and assisted with application processes
- Patient registration
- Money collections
- Verifying patients insurance coverage
- Processing patients eligibility for Ryan white ADAP medication program.
Child And Family Services Worker
Children's Home Society Of Florida
05.2019 - 08.2021
- Provided advocacy services for families and children in court proceedings
- Assisted in the coordination of placements for children
- Collaborated with other agencies to provide comprehensive services
- Developed and implemented individualized plans for children and families to achieve positive outcomes
- Monitored progress of children and families to ensure compliance with program goals and objectives
- Facilitated weekly case planning meetings to review and assess progress of children and families
- Successfully managed a caseload of 15 families, providing support and guidance
- Monitored and evaluated clients’ progress
- Assisted in the coordination of family visits
- Educated families on parenting skills and healthy living habits
- Assisted in the development of parenting skills and strategies to promote positive family dynamics
- Compiled and maintained comprehensive case records and documentation
- Participated in court hearings and provided testimony as needed
- Developed and facilitated parent support groups
- Provided case management services to families
- Coordinated with court personnel to ensure accurate and timely documentation of court proceedings
- Developed and implemented individualized behavior plans
- Assisted in the coordination of medical and mental health services
- Provided direct care and support to families and children in foster care and other residential settings
- Provided supportive counseling to children and families
- Developed and maintained strong relationships with clients
Lead Youth Care Worker
Children Youth And Family Services
08.2020 - 05.2021
- Trained other employees on proper customer
- Developed and maintained a database of resources for families
- Participated in case reviews to ensure that services are meeting the needs of children and families
- Assisted families in accessing community resources to support their needs
- Assisted in the development of parenting classes to help families address their needs
- Participated in court proceedings related to child abuse and neglect cases
- Provided emotional support to children and families affected by abuse and neglect
- Conducted safety assessments to determine risk of abuse and neglect
- Participated in multidisciplinary teams to coordinate services for children and families
- Developed and implemented strategies to prevent child abuse and neglect
- Facilitated referrals to mental health services for children and families
- Conducted interviews with children and families to assess for abuse and neglect
- Provided crisis intervention services to families in need
- Service and job techniques
- Provided advocacy and support to victims of child abuse and neglect
- Supervised, monitored and motivated shift personnel to produce the highest-quality products, meeting daily production and quality goals
Processor
Employment Staffing
06.2016 - 06.2020
- Verify client’s information and schedule client’s appointments to be seen by a processor.
- Process client’s application for rental and utilities assistance.
- Translate for creole speaking clients. Translated for creole speaking clients.
SENIOR CLERK
FLORIDA DEPARTMENT OF HEALTH-PALM BEACH COUNTY
02.2014 - 06.2015
- Adept in preparing and submitting medical reports to insurance companies
- Proficient in managing patient records, scheduling appointments, and processing medical bills
- Highly organized in scheduling patient appointments and coordinating with other departments
- Experienced in handling patient inquiries in a professional manner
- Skilled in preparing patient medical histories and documenting vital signs
- Proven track record of providing excellent customer service to patients and other healthcare professionals
- Demonstrated ability to efficiently manage a multi-line phone system and handle a high volume of calls
- Experienced in creating and maintaining patient information in an organized and accurate manner
- Adept at filing and organizing medical documents
- Proficient in preparing health insurance forms and submitting them to insurance companies
- Skilled in data entry and verifying patient information
- Successfully assisted physicians and other medical professionals with administrative tasks
- Demonstrated ability to handle confidential medical information with the highest level of discretion
- Skilled in managing patient referrals and ensuring timely follow-up
- Skilled in preparing and submitting insurance forms
- Demonstrated ability to handle multiple tasks simultaneously in a fast-paced environment
- Adept at verifying insurance eligibility and claims
- Experienced in transcribing medical reports and correspondence
- Adept in maintaining a neat and organized workspace
- Obtain authorization from insurance company.
- Obtain medical referrals
- Scheduling appointments for medical procedures
Behavior Health Tech
The Treatment Center of the Palm Beaches
09.2008 - 01.2013
- Developed and led educational sessions for clients on drug abuse and addiction
- Participated in clinical staff meetings to discuss client progress
- Developed and maintained effective working relationships with community resources
- Facilitated weekly psycho-educational groups on topics such as relapse prevention and coping skills
- Developed and maintained positive relationships with clients and families
- Assisted with the development of individualized treatment plans for clients
- Provided individual and group counseling services to clients
- Attended and participated in regular staff meetings and in-service training sessions
- Educated clients and families on the risks of drug abuse and addiction
- Developed and implemented discharge plans for clients
- Assisted with the coordination of services for clients
- Coordinated referrals to other agencies and services
- Monitored clients for signs of physical and psychological distress
- Monitored clients to ensure compliance with treatment plans
Education
Associate of Arts - General Education
Palm Beach State College
Lake Worth, FLB.A. - Criminal Justice
Florida Atlantic University
Boca Raton, FL01.2027
Skills
- Strategic Planning
- Conflict Resolution
- Motivation
- Decision Making
- Problem Solving
- Mentoring
- Creative Thinking
- Multi-Tasking
- Leadership Skills
- Computer Proficiency
- Patient safety
- Record-Keeping
- Relationships building
- Patient Registration
- Documentation
- Time Management
- Interpersonal Skills
- Customer Service
- Team Building
- Leadership
- Goal Setting
- CPR Certified
- Microsoft Office
- Primary Care Services
- Records Management
- Verbal and Written
- Progress Tracking
- Patient education
LANGUAGES
creole: Basic (1 out of 5)
Timeline
Child Protective Investigator
State Of Florida Department Of Children And Famili
09.2024 - Current
Record Specialist
Florida Department Of Health-Palm Beach County
04.2021 - Current
Lead Youth Care Worker
Children Youth And Family Services
08.2020 - 05.2021
Child And Family Services Worker
Children's Home Society Of Florida
05.2019 - 08.2021
Processor
Employment Staffing
06.2016 - 06.2020
SENIOR CLERK
FLORIDA DEPARTMENT OF HEALTH-PALM BEACH COUNTY
02.2014 - 06.2015
Behavior Health Tech
The Treatment Center of the Palm Beaches
09.2008 - 01.2013
Associate of Arts - General Education
Palm Beach State College
B.A. - Criminal Justice
Florida Atlantic University