Symone Hawkins
Houston
Summary
Dedicated professional with expertise in client engagement and effective communication. Proven experience in conducting surveys and managing data, ensuring accuracy and compliance with ethical standards. Strong attention to detail drives successful outcomes in various projects.
Overview
4
4
years of professional experience
Work History
Surveyor
ReconMR
Houston
10.2022 - 04.2024
- Conducted surveys to gather public opinion on various topics.
- Engaged participants to elicit accurate and honest responses during interviews, enhancing data reliability.
- Recorded data meticulously using digital survey tools and software.
- Probed for relevant or appropriate information without influencing responses.
- Ensured compliance with ethical standards when conducting interviews or collecting data.
- Entered survey results into database using coding techniques to ensure accuracy.
- Managed and updated respondent contact database, streamlining future survey outreach.
- Used computer-aided telephone interviewing system to record data.
Enrollment Specialist
Willis Towers Watson
Houston
03.2022 - 01.2024
- Informed clients about available benefits and enrollment procedures to enhance understanding and engagement.
- Guided clients through enrollment inquiries and benefits selection to ensure informed decision-making.
- Addressed and resolved client issues related to enrollment and eligibility requirements, improving overall client satisfaction.
- Processed enrollment forms and maintained accurate participant records.
- Handled new enrollments by entering customers' data and reviewing information.
- Provided support during open enrollment periods for smooth operations.
- Interpreted federal regulations regarding Medicare eligibility requirements and communicated them clearly to customers.
Customer Service Representative
AT&T
Houston
01.2020 - 01.2022
- Assisted customers with inquiries about products and services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Processed orders and managed customer accounts to ensure timely fulfillment.
- Educated customers on billing procedures and payment options to promote understanding and reduce inquiries.
- Resolved customer complaints by applying effective problem-solving techniques to enhance satisfaction.
- Maintained knowledge of current promotions and offerings regularly.
Education
High School Diploma -
Oak Brook
Houston, TX05-2008
Skills
- Survey methodology
- Data analysis
- Digital survey tools
- Ethical data collection
- Database management
- Data accuracy
- MS Excel
- MS Office proficiency
- Attention to detail
- Time management
- Client engagement
- Effective communication
- Conflict resolution
- Customer service
- Customer follow-up
- Record keeping
- Keyboarding and typing speed
- Typing speed 50 WPM
Timeline
Surveyor
ReconMR
10.2022 - 04.2024
Enrollment Specialist
Willis Towers Watson
03.2022 - 01.2024
Customer Service Representative
AT&T
01.2020 - 01.2022
High School Diploma -
Oak Brook