Hi, I’m
Symone Lewis
Summary
Accomplished Customer Service Associate with a proven track record at Amazon, enhancing customer satisfaction through expert resolution of issues and exceptional communication skills. Demonstrated ability to manage high call volumes and train new employees, showcasing leadership and problem-solving abilities. Skilled in customer relations and call center operations, consistently exceeding service standards.
Overview
8
years of professional experience
Work History
Amazon
Customer Service Associate
09.2022 - Current
Job overview
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Whole Food Market
Customer Service Specialist
02.2019 - 07.2022
Job overview
- Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Contributed to company growth by upselling products and services based on customers'' specific requirements.
Gymboree Corporation
Assistant Sales Manager
01.2017 - 11.2018
Job overview
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Tricoci University of Beauty Culture, LLC - HighlandHighland, IN
License from Cosmetology
03-2014
Bloom High SchoolChicago Heights, IL
High School Diploma
05.2013
Skills
- Good communication skills
- Customer relations
- Excellent written and oral communication
- Call center experience
- Problem resolution
Timeline
Customer Service Associate
Amazon
09.2022 - Current
Customer Service Specialist
Whole Food Market
02.2019 - 07.2022
Assistant Sales Manager
Gymboree Corporation
01.2017 - 11.2018
Tricoci University of Beauty Culture, LLC - Highland
License from Cosmetology
Bloom High School
High School Diploma
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