Symone Sanders
Brandon
Summary
Certified Clinical Medical Assistant with hands-on experience in patient care, medical procedures, and healthcare administration. Displays strong clinical skills in assessing vital signs, performing lab procedures, managing records, and providing quality patient service. Proven ability to manage multiple tasks and remain calm under pressure while showcasing excellent interpersonal communication skills. Consistently recognized for maintaining positive relationships with patients, medical professionals, insurance companies and regulatory agencies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Pediatrics Healthcare Alliance
Brandon
05.2024 - Current
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Communicated effectively with patients to provide a positive experience throughout their visit.
- Responded to patient callbacks and phone-in prescription refill requests.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Documented lab results accurately into the Electronic Medical Record system.
Service Desk Representative
Home Depot
Daytona Beach
03.2022 - 08.2023
- Collaborated with cross-functional teams to continuously improve service desk processes and workflows for enhanced customer satisfaction
- Provided timely and professional first-level technical support to end users via phone, email, and ticketing system
- Identified and resolved hardware and software issues, escalating complex problems to appropriate teams as needed
Education
Diploma - Medical Assisting
Southern Technical College
Tampa06.2024
High School Diploma -
Richard C. Spoto High School
Riverview05.2019
Skills
- Collaborated with interdisciplinary healthcare teams
- Patient intake processes
- Vital sign measurement
- Medical history documentation
- Shadowing healthcare providers
- Inventory management
- Restocking supplies
- Clinical procedures
- Electronic health record (EHR) system
- Coordinating patient appointments
- Service desk process improvement
- First-level technical support
- Hardware and software issue resolution
- Medical Procedures: EKG, injections, breast & pelvic exams, pregnancy testing, visual acuity testing
- Clinical Skills: suture removal, bandaging, sterilization, capillary stick, wound and throat culture
- Diagnostic Testing: rapid strep testing, peak flow meter, cholesterol testing, urine culture
- Patient Care: vitals, ear & eye irrigation, hot & cold applications, range of motion exercises
- Administrative Duties: ICD 9 & CPT coding, charting & filing, office administration, insurance verification, disposal of infectious waste
- Patient care
Certification
- CPR/AED
- First Aid Certification
- Medical terminology
Timeline
Certified Clinical Medical Assistant
Pediatrics Healthcare Alliance
05.2024 - Current
Service Desk Representative
Home Depot
03.2022 - 08.2023
Diploma - Medical Assisting
Southern Technical College
High School Diploma -
Richard C. Spoto High School