Symone Williams
The Home Depot
West Palm Beach,FL
16
years of professional experience
A self-motivated and enthusiastic alternative therapy professional with a positive attitude. Extensive experience in the areas of building relationships with clients and colleagues. Hardworking freight team member skilled in safely moving heavy loads manually or with pallet jack and reach truck. Punctual, reliable and dedicated to teamwork.
Work History
Customer Service Associate / Cashier
5 Years- Developed and actualized customer service initiatives to decrease wait times.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed and actualized customer service initiatives to decrease wait times
Freight Team Associate
2 Years 4 Months- Lifted and moved items weighing 10-80 pounds multiple times per shift.
- Used pallets, straps and load bars to secure freight for transport.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Complied with company and legal requirements to maintain safe working environment.
- Maximized space within storage areas by ensuring appropriate stacking of merchandise.
- Blocked and faced products on displays and shelves in accordance with company policy.
Customer Service Associate
11 Months- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Demonstrated items to customers and created customer awareness, interest and sales
- Maintained clean sales floor and straightened and faced merchandise
- Greeted customers entering store and promoted sales or special programs
- Skilled using cash register including processing sales discounts and refunds
- Resolved concerns with products or services to help with retention and drive sales
Front Desk
7 Months- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Maintained transaction security by verifying payment cards against identification.
- Kept accounts in balance and ran daily reports to verify totals.
- Protected guest valuables with main safe or in individual boxes to maximize security.
Department Manager
2 Years 10 Months- Examined merchandise to verify that it was correctly priced and displayed
- Managed staff of 6 sales associates
- Assigned employees to specific duties to best meet the needs of the store
- Instructed staff on appropriately handling difficult and complicated sales
- Generated repeat business through exceptional customer service
- Trained and developed new associates
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
Overnight Stock
2 Years 10 Months- Answered customer questions regarding store merchandise, department information and pricing
- Organized store merchandise racks by size, style and color
- Assembled promotional displays, including quarter and full-size point of purchase displays
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Rotated manufacturer products as needed
- Loaded and unloaded merchandise using a ladder and pallet jack
Driver Helper
3 Months- Fostered positive working relationships with customers by responding to their questions and concerns
- Practiced safe and secure loading methods to avoid damaging goods
- Verified each delivery against shipping instructions before delivering to customers
- Completed on-time deliveries by choosing the best and most efficient routes
- Loaded and secured items in trucks
Chiropractic Assistant
1 Year 10 Months- Took patients vitals
- Answered between 25-100 phone calls and transferred them to the correct Department.
- Developed 5-15 X-Rays for the ordering Doctor
- Prepared medical records for patients attorneys
- Sent patients out for MRI/Orthopedic appointments
- Scheduled, canceled, and rescheduled patient appointments
Cashier
1 Year 9 Months- Assisted in maintaining preparation and service areas in a sanitary condition
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
- Greeted each customer with friendly eye contact
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
- Prepared food items
- Communicated with other kitchen team members to ensure food was prepared on time and correctly
- Provided excellent customer service
Education
High School Diploma
No Degree - Medical Assistant
Skills
Strong work ethic
Team player mentality
Customer-focused mindset
Customer service
POS system operation
Team leadership
Office administration
Patient scheduling
Patient care
Computer skills
Phone and email etiquette
Timeline
Customer Service Associate / Cashier
The Home Depot
10.2021 - 10.2026Read More
Freight Team Associate
The Home Depot
06.2019 - 10.2021Read More
Front Desk
Fairfield Inn & Suites
05.2018 - 12.2018Read More
Customer Service Associate
Lowe's
02.2018 - 01.2019Read More
Department Manager
Walmart Supercenter
02.2015 - 12.2017Read More
Overnight Stock
Wal-Mart Super Center
02.2015 - 12.2017Read More
Driver Helper
United Parcel Service
10.2014 - 01.2015Read More
Chiropractic Assistant
Palm Beach Physical Medicine
08.2012 - 06.2014Read More
Cashier
Bud's Chicken & Seafood
11.2010 - 08.2012Read More
William T. Dwyer High
High School Diploma
Read More
Florida Career College
No Degree from Medical Assistant
Read More