Symonne Freeman

• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Answered customer inquiries regarding billings, payments, account status.
• Investigated incorrect billings and processed refunds as necessary.
• Processed credit card transactions through Point-of-Sale terminals or online systems.
• Researched and resolved billing inconsistencies and errors through analysis.
• Calculated billing charges, prepared and submitted claims.

• Resolved customer complaints and improved retention rates.
• Managed a high volume of inquiries via phone, email and social media.
• Worked with cross-functional teams to provide effective solutions.
• Maintained accurate records and escalated complex issues to appropriate teams.

Customer/ Sales Agent:

• Addressed customers needs from the initial delivery to the scheduled final pick up
• initiated new and follow up open incident reports from escalations
• Maintained relationships with franchisees and corporate operation staff.
• Captured and input information for the initial delivery, return to storage, transport , reschedule delivery and final pick up.

• Handled emergency calls, assessed situations, and dispatched law enforcement.
• Documented emergency/non-emergency calls with precision.
• Used GPS to locate callers and coordinated emergency responses.