Symphony Burchett
Durham,North Carolina
Summary
Results-oriented Sales Associate and Keyholder versed in handling wide range of tasks in challenging, fast-paced environments. Over 10 months of experience increasing sales, growing customer loyalty and training staff.
Overview
2
2
years of professional experience
Work History
Sales Lead Keyholder
Aeropostale
Durham , NC
01.2022 - Current
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Trained and mentored new employees.
Customer Service Desk Representative
Walmart
New Bern , NC
03.2021 - 01.2022
- Maintained customer satisfaction with quick and professional handling of product returns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
Education
Bachelor of Arts - Family And Consumer Sciences/ Apparel And Textiles
North Carolina Central University
Durham, NC05.2024
Skills
- Administrative Duties
- Revenue Generation
- Product Research
- Implementing Pricing Strategies
- Cash Register Operations
- Customer Identification and Qualification
Tailoring and Alteration services
- Cut and measure fabric according to a pattern or design
- Open seams to hem garments and to make other alterations
- Measure clients to ensure that clothing will fit properly
- Fit clothing on customers to determine if additional alterations are necessary
Timeline
Sales Lead Keyholder
Aeropostale
01.2022 - Current
Customer Service Desk Representative
Walmart
03.2021 - 01.2022
Bachelor of Arts - Family And Consumer Sciences/ Apparel And Textiles
North Carolina Central University