Symphony Kelly
Portsmouth,VA
Summary
Dedicated professional with a strong work ethic and deep cleaning expertise, successfully enhanced customer satisfaction at Kas Cleaning Services. Proven ability to manage teams and resolve conflicts effectively, ensuring efficient operations and a hygienic environment. Recognized for reliability and attention to detail while optimizing workflows in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Cleaning Technician
Kas Cleaning Services
04.2024 - Current
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Enhanced customer satisfaction by maintaining a clean and hygienic environment in commercial spaces.
- Provided excellent service by addressing client concerns promptly and professionally.
- Handled equipment, chemicals, and materials properly and with caution.
Shift Leader
Pho 79
02.2023 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Completed store opening and closing procedures and balanced tills.
Appointment Scheduler
Virginia Orthopaedic & Spine Specialists
04.2023 - 01.2024
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Made average of 25-50 outbound and inbound calls per day.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Acted as first point of contact and set appointments for prospective clients.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
Education
Associate of Science - General Studies
Tidewater Community College
Norfolk, VA12-2025
High School Diploma -
Nansemond River High School
Portsmouth, VA06-2023
Skills
- Strong work ethic
- Reliability and punctuality
- Deep cleaning expertise
- Sorting
- Customer service
- Crew management
- Physical stamina
- Attention to detail
- Verbal and written communication
- Multitasking and organization
- Record keeping
- Conflict resolution
Languages
ASL
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Learning ASL
Studying Psychology
Traveling
Timeline
Cleaning Technician
Kas Cleaning Services
04.2024 - Current
Appointment Scheduler
Virginia Orthopaedic & Spine Specialists
04.2023 - 01.2024
Shift Leader
Pho 79
02.2023 - 06.2024
Associate of Science - General Studies
Tidewater Community College
High School Diploma -
Nansemond River High School
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