Symphony Malone
San Jose,CA
Summary
Adept at managing high-pressure situations and delivering exceptional customer service, I leveraged strong multitasking and team collaboration skills at Tequila Time to enhance dining experiences. My ability to maintain composure and prioritize service, coupled with proven relationship management and sales techniques, consistently improved guest satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Waitress
Diana Khotury
San Jose, CA
05.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Back of House Team Member
Zach Jones
San Jose, CA
04.2023 - Current
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
Education
Psychology
Biola University
La Mirada, CASkills
- Strong multitasking
- Customer Service
- Team Collaboration
- Service prioritization
- Memory retention
- Complex Problem-Solving
Timeline
Waitress
Diana Khotury
05.2024 - Current
Back of House Team Member
Zach Jones
04.2023 - Current
Psychology
Biola University