Symyra Johnson
Baton Rouge,LA
Summary
Recent first generational graduate from the University of Southern Mississippi with a Bachelors Degree in Journalism and minor in Business Administrations. looking for an opportunity to begin my career in the field. Enthusiastic with excellent interpersonal skills. Great at skillful communication and multitasking with proven experience working in challenging environments. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered an motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
ASSISTANT MANAGER
Family Dollar DC
Baton Rouge, LA
01.2023 - Current
- Coached and mentored new employees on company policies and procedures
- Assisted with new employee training and conducted performance reviews to track overall progress
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties
- Assisted with recruiting efforts by interviewing prospective candidates for open positions
- Organized weekly team meetings to discuss progress on projects, review new policies, and motivate employees to reach their goals
- Managed company orders, expenditures and sales to meet budget and revenue targets
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Coordinated with other departments to ensure smooth flow of operations.
CUSTOMER SERVICE REPRESENTATIVE
Alberston
Baton Rouge, LA
05.2022 - 12.2022
- Investigated and resolved customer concerns related to order inquiries
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Answered numerous inbound calls each day to handle various concerns
- Resolved issues based on thorough investigations of concerns
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Referred unresolved customer grievances to designated departments for further investigation
CASHIER
OEC
Hattiesburg, Mississippi
07.2021 - 10.2021
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided efficient and courteous service to customers
- Processed customer orders and ensured the accuracy of their purchases
SERVER
Apple Bees
Hattiesburg, Mississippi
08.2018 - 10.2018
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Used good communication skills to reduce guest dissatisfaction
- Assisted with training of new staff members
CASHIER
Mcdonalds
Baton Rouge, LA
05.2017 - 09.2017
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Counted and balanced cash drawer at the beginning and end of each shift
- Assisted with training and mentoring new team members
Education
BACHELOR OF ARTS - Communication Studies
The University of Southern Mississippi
12.2022
Skills
- Customer Communication
- Project Management
- Strategy implementation
- Task Delegation
- Complaint resolution
- Detail Oriented
- Effective Team Leadership
- Logical reasoning
- Asset Organization Expertise
Accomplishments
- Google Certification
- Digital Marketing Analytics (2021)
- Data Analytics (2022)
- Media Analysts (2022)
- F.C.C.C Radio Amateur License
- (2023)
- Atlanta Hawks Virtual Sales Academy (2022)
- Microsft Excel LinkedIn (2022)
Volunteer
American Heart Walk Association, October 2021
Mount Gillion Baptist Church April 2023 (feed the homeless)
Freeman Church, June 2023 (restoring church after fire)
Timeline
ASSISTANT MANAGER
Family Dollar DC
01.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Alberston
05.2022 - 12.2022
CASHIER
OEC
07.2021 - 10.2021
SERVER
Apple Bees
08.2018 - 10.2018
CASHIER
Mcdonalds
05.2017 - 09.2017
BACHELOR OF ARTS - Communication Studies
The University of Southern Mississippi
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