Syncere C. Peterson Davila
Reading,PA
Summary
Detail-oriented manager with a solid background in customer relationship management and operational oversight. Known for implementing cleanliness standards and improving service quality, ready to contribute to operational excellence and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Crew Member
McDonald's
Deltona, Florida
01.2018 - 03.2020
- Delivered outstanding customer service while processing orders and payments.
- Performed cashier responsibilities, including taking orders and managing transactions.
- Served meals promptly to enhance guest satisfaction and engagement.
- Streamlined service by packaging fast food products for quick distribution, supporting operational efficiency.
- Prepared food according to established recipes and quality standards to ensure consistent product delivery.
- Ensured cleanliness and organization of workstations and dining areas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Warehouse Worker
Father's Table
Sandford, fl
04.2020 - 01.2022
- Collaborated with team members to efficiently load and unload supplies, ensuring timely processing.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Staged and sorted multiple types of products for loading.
- Inspected incoming shipments for quality and accuracy before storage.
- Organized inventory in designated locations for easy access and retrieval.
- Monitored and adjusted stock levels to align with company policies, facilitating optimal inventory management.
- Used scanners to track parcel information, condition or receipt.
Wood Crafter
Crazy Times Designs
DeLand, Florida
02.2022 - 11.2023
- Crafted handmade items using diverse materials to fulfill customer preferences.
- Developed new crafting techniques to create unique pieces for customers.
- Marked, engraved, and embossed designs on unique and mass-production items, ensuring quality and craftsmanship.
- Eliminated surface flaws and polished items to enhance appearance.
- Managed inventory of supplies, ensuring availability for ongoing projects.
- Packaged and labeled finished products for retail display, enhancing presentation and accessibility.
- Provided instruction to customers on how to use tools and complete their own craft projects.
- Maintained a clean and organized workspace to enhance productivity.
- Performed regular maintenance tasks such as cleaning, lubricating and adjusting machines according to manufacturer's instructions.
Overnight Manager
RaceTrac
Orange City, Florida
11.2023 - 07.2026
- Supervised overnight operations, ensuring adherence to company policies and operational standards.
- Monitored store security systems to ensure safety throughout the night shift.
- Resolved customer inquiries and issues, contributing to improved service quality and customer satisfaction.
- Conducted daily shift meetings to review tasks and goals for the evening.
- Delegated tasks to staff, prioritizing objectives to meet shift goals and enhance team effectiveness.
- Coordinated with other departments to ensure smooth operations during overnight shifts.
- Communicated regularly with managers from other shifts regarding current events or changes in policy.
- Implemented cleanliness standards across the store to maintain a welcoming environment.
Education
High School Diploma -
Pine Ridge High School
Deltona, FL07-2020
Skills
- Order processing
- Customer service
- Food safety practices
- Operational oversight
- Quality control
- Inventory management
- Supply chain coordination
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Leadership qualities
- Recipe adherence
- Cooking
- Cleaning
- Supplies monitoring and restocking
- Task prioritization
- Team contributions
- Safe vehicle operation
- Order management
- Menu memorization
- Safety
- Telephone etiquette
- Cash handling
- Drive-thru operations
- Heavy lifting
- Safety awareness
- Line efficiency
- Customer engagement
- Self-discipline
- Multitasking and organization
- Store opening and closing
- Beverage preparation
- Product knowledge
- Quality control checks
- Performance improvement
Timeline
Overnight Manager
RaceTrac
11.2023 - 07.2026
Wood Crafter
Crazy Times Designs
02.2022 - 11.2023
Warehouse Worker
Father's Table
04.2020 - 01.2022
Crew Member
McDonald's
01.2018 - 03.2020
High School Diploma -
Pine Ridge High School