Syndee Durand-Wilson
Asheville,North Carolina
Summary
Good organizational and time management abilities Organized and dependable candidate successful at managing multiple priorities with a positive attitude Willingness to take on added responsibilities to meet team goals Dedicated professional with history of meeting company goals utilizing consistent and organized practices Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand Excellent reputation for resolving problems and improving customer satisfaction
Overview
12
12
years of professional experience
Work History
Branch Operations Coordinator
Centerwell Home Health
06.2025 - Current
- Coordinated daily operations to enhance service delivery and patient satisfaction.
- Streamlined scheduling processes for staff and patient visits, improving efficiency across teams.
- Managed inventory control systems to maintain optimal supply levels for healthcare services.
- Developed training materials and conducted onboarding sessions for new operational staff members.
- Collaborated with multidisciplinary teams to implement process improvements in care coordination.
- Oversaw compliance with regulatory requirements, ensuring adherence to industry standards and best practices.
- Led initiatives to optimize workflow processes, resulting in reduced turnaround times for patient services.
- Oversaw inventory management, reducing waste and maintaining optimal stock levels.
- Coordinated staff scheduling, ensuring adequate coverage during peak hours and holidays.
- Enhanced customer satisfaction through effective communication and prompt resolution of issues.
- Organized office operations and procedures.
- Effectively managed risk by implementing strategies aligned with corporate guidelines.
- Maintained friendly and professional customer interactions.
- Complied with established internal controls and policies.
- Boosted employee retention by fostering a positive work environment and providing ongoing support and training.
Care Coordinator
Davita Integrated Kidney Care
07.2024 - 06.2025
- Schedule patients Telehealth visits with Nurse Practitioner
- Knowledge of Microsoft Office Suite
- Knowledge of Epic and Cerner Platforms
- Knowledge of Medicare and Medicaid guidelines in accordance of PAM surveys
- Experience with Microsoft Teams
- Documentation of new patients enrolled into Village Health program per IKCD, PD and HD categories
- Uploading documents in patient charts per Cerner platform
Personal Shopper
Walmart
12.2022 - 07.2024
- Maintain high satisfaction ratings by completing orders quickly and making good selections for customers
- Memorize store layouts and planograms to fulfill orders using shortest, most efficient route
- Serve customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Consistently met deadlines and quality goals for accuracy and timeliness
- Work productively with customers to meet order requirements and service expectations
- Deliver items to customers on desired schedules by managing time efficiently and planning effective routes
Administrative Assistant
DaVita Kidney Care
11.2023 - 07.2024
- Answer multi line phone system
- Admit incoming patients
- Order inventory for ICHD clinic
- Schedule patients for vessel mapping, consults and AVF surgeries
- Filing patient’s paperwork in medical records
- Daily audit of hospitalizations and missed treatments
- Entering patient information in EQRS application for ESRD patients (Medicare)
- Address incoming mail, faxes and correspondence
Human Resources Specialist
Walmart
03.2022 - 11.2023
- Review and screen applicant resumes to identify qualified candidates
- Oversee and manage hiring process and assist human resources
- Liaise between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management
- Maximize team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols
- Maintain work structure by updating job requirements and job descriptions for positions
- Launch company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives
- Provide troubleshooting and technical assistance in use of PeopleAdmin system
In Home Delivery
Walmart
10.2022 - 12.2022
- Completed on-time deliveries by choosing best and most efficient routes
- Completed rush deliveries on tight timetables to satisfy customer needs
- Loaded truck and properly secured items to prevent damage for deliveries
- Communicated customer complaints, requests and feedback to company management for swift resolution
Online Shopper
Walmart
11.2021 - 03.2022
- Worked productively with customers to meet order requirements and service expectations
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Consistently met deadlines and quality goals for accuracy and timeliness
- Reviews orders prior to pick up for accuracy and purchase-by dates. Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Increased productivity by 20% through streamlining packing procedures
Online Grocery Associate
Walmart
04.2020 - 11.2021
- Placed completed orders in labeled, temperature appropriate storage pending customer pick up
- Reviews orders prior to pick up for accuracy and purchase-by dates
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy
- Consistently met deadlines and quality goals for accuracy and timeliness
- Worked productively with customers to meet order requirements and service expectations
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Maximized efficiency by scanning items quickly and completing as many as 170 orders per hour
Certified Nursing Assistant
Novant Health, Inc.
02.2018 - 05.2021
- Maintained best-in-class standards for individualized care in 25-bed unit by continuously checking in with patients and families and quickly providing care
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Facilitated personal hygiene management, feeding and ambulation
- Checked supply availability and laid out instruments for postpartum patient rooms
Certified Nursing Assistant
Banner Thunderbird Medical Center
09.2016 - 10.2017
- Maintained best-in-class standards for individualized care in 25-bed unit by continuously checking in with patients and families and quickly providing care
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Facilitated personal hygiene management, feeding and ambulation
- Checked supply availability and laid out instruments for postpartum patient rooms
Certified Nursing Assistant
Oasis Hospital
03.2015 - 09.2016
- Maintained best-in-class standards for individualized care in 25-bed unit by continuously checking in with patients and families and quickly providing care
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Facilitated personal hygiene management, feeding and ambulation
- Checked supply availability and laid out instruments for postpartum patient rooms
Certified Nursing Assistant
Life Care Center of Paradise Valley
01.2014 - 10.2015
- Maintained best-in-class standards for individualized care in 25-bed unit by continuously checking in with patients and families and quickly providing care
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Facilitated personal hygiene management, feeding and ambulation
- Checked supply availability and laid out instruments for postpartum patient rooms
Education
Bachelor of Science - Health Care Administration
Purdue University Global
5 2023
Skills
- Verbal and Written Communication
- Attention to Detail
- Customer Service
- Proper Staffing
- Effective Multitasking
- Team Goals
- Resource Management
- POS Inventory System Operation
- Compliance Requirement
- Health Code Requirements
- Confidential Records Management
- Safety Measures
- Team Meetings
- Documentation
Timeline
Branch Operations Coordinator
Centerwell Home Health
06.2025 - Current
Care Coordinator
Davita Integrated Kidney Care
07.2024 - 06.2025
Administrative Assistant
DaVita Kidney Care
11.2023 - 07.2024
Personal Shopper
Walmart
12.2022 - 07.2024
In Home Delivery
Walmart
10.2022 - 12.2022
Human Resources Specialist
Walmart
03.2022 - 11.2023
Online Shopper
Walmart
11.2021 - 03.2022
Online Grocery Associate
Walmart
04.2020 - 11.2021
Certified Nursing Assistant
Novant Health, Inc.
02.2018 - 05.2021
Certified Nursing Assistant
Banner Thunderbird Medical Center
09.2016 - 10.2017
Certified Nursing Assistant
Oasis Hospital
03.2015 - 09.2016
Certified Nursing Assistant
Life Care Center of Paradise Valley
01.2014 - 10.2015
Bachelor of Science - Health Care Administration
Purdue University Global