Syndelle Sutton
Elizabethtown,KY
Summary
Results-driven individual with significant experience in providing high-quality customer service to various clientele. Strong track record in identifying customer requirements and delivering tailored solutions. Adept at managing customer relations and resolving issues promptly. Dedicated to optimizing processes for improved service delivery and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Account Manager
National Recovery Solutions LLC
Lockport, NY Remote
03.2024 - Current
- Oversaw government contracts, enhancing procurement efficiency.
- Coordinated repayment of federal debts to meet financial commitments.
- Handled customer inquiries, delivering prompt and effective solutions.
B2B Research Surveyor
OUTSOURCE MARKETING GROUP
Virginia Beach, VA Remote
11.2022 - Current
- Exceeded weekly and monthly sales goals through daily outbound calls.
- Conducted client market surveys to gather insights on potential customers.
- Acquired names and contact details of potential customers from various sources.
- Developed impactful marketing campaigns to enhance brand awareness among target audiences.
Overnight Customer Service Representative
STANLEY STEEMER
Dublin, OH Remote
01.2022 - 11.2022
- Responded to telephone inquiries and complaints, adhering to standard operating procedures.
- Processed orders and communicated detailed transaction information to customers.
- Maintained comprehensive knowledge of company products to offer relevant suggestions and recommendations.
- Cultivated sustainable relationships with customer accounts through open, interactive communication.
- Greeted customers by name, fostering rapport and respect within the customer base.
- Developed lasting relationships with clients by demonstrating attentive service and support.
Customer Service Associate
TURBO TAX
Virginia Beach, VA
08.2019 - 12.2021
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
- Performed data entry tasks accurately and efficiently using computer software programs.
- Read from scripts to promote uniformity and consistency in communications.
- Stayed up-to-date on changes in regulations that affect client relations processes and protocols.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Analyzed and collected customer information to prepare product or service reports.
Benefits Specialist
XEROX
Chesapeake, VA
04.2016 - 06.2018
- Created and implemented a cost-effective benefits program to meet the needs of employees.
- Coordinated meetings between representatives from insurance companies and other vendors in order to secure better rates for services.
- Analyzed organizational, occupational and industrial data, facilitated organizational functions and provided technical information to business, industry, and government.
- Responded to benefit inquiries from employees on plan provisions, benefits enrollments and status changes.
- Used online benefits checklist process to determine eligibility to various entitlement programs.
Education
Associate In Arts (A.A.) - Human Resource Development
Tidewater Community College
Virginia Beach01.2024
Skills
- Script application
- Conflict management strategies
- Sales skills
- Service knowledge
- Warm calling strategies
- Customer information systems
- Client assistance and service
- Account oversight
Timeline
Account Manager
National Recovery Solutions LLC
03.2024 - Current
B2B Research Surveyor
OUTSOURCE MARKETING GROUP
11.2022 - Current
Overnight Customer Service Representative
STANLEY STEEMER
01.2022 - 11.2022
Customer Service Associate
TURBO TAX
08.2019 - 12.2021
Benefits Specialist
XEROX
04.2016 - 06.2018
Associate In Arts (A.A.) - Human Resource Development
Tidewater Community College