Synetria Lewis
Savannah,GA
Summary
Dedicated Customer Service Specialist with over 3 years of experience in remote support roles, known for top-tier skills in active listening, problem-solving, data entry, and technical troubleshooting. Proven track record of achieving high customer satisfaction, resolving complaints with integrity, and maintaining meticulous documentation. Adept at managing a high volume of inquiries while ensuring a seamless customer experience and contributing to company success goals. Recognized for exceptional conflict resolution and customer retention in call center environments.
Overview
8
8
years of professional experience
Work History
Front Desk Associate
Home Health Care
11.2021 - Current
- Greeted and assisted 50+ residents and visitors daily, maintaining a welcoming front desk environment
- Managed 60+ daily calls, coordinating communication between residents, staff, and families with a 98% satisfaction rate
- Scheduled and organized 20+ resident appointments weekly with healthcare providers
- Resolved resident concerns within 24 hours on average, improving satisfaction by 15%
Customer Service Specialist (Contract)
Adecco
01.2020 - 11.2021
- Resolved 150+ customer inquiries daily, achieving a 98% first-contact resolution rate
- Investigated fraudulent activity, ensuring account protection and customer security
- Diagnosed hardware/software issues using screen-sharing tools for remote assistance
Customer Service Specialist
The Reserve Network
06.2019 - 07.2020
- Achieved a 4.8/5 customer rating by delivering high-quality service
- Coordinated appointments, handled billing inquiries, and escalated cases as needed
- Leveraged work instructions and knowledge articles to resolve inquiries efficiently
Customer Service Representative (Overnight)
OnBrand24
06.2016 - 03.2019
- Assisted 60+ clients daily via phone, email, web chat, and fax
- Trained new hires on products, services, and protocols, reducing process gaps
- Ensured script accuracy and proper issue escalation through quality assurance data
Education
GED -
Savannah Technical College
Savannah, GA06.2013
Skills
- Active Listening
- Problem Resolution & Complaint Management
- CRM Software (Salesforce, Zendesk)
- Technical Troubleshooting & Screen-sharing Tools
- Microsoft Office & Google Suite Proficiency
- Typing Speed: 65 wpm
- Call Documentation & Call Center Environments
- Project Management
Timeline
Front Desk Associate
Home Health Care
11.2021 - Current
Customer Service Specialist (Contract)
Adecco
01.2020 - 11.2021
Customer Service Specialist
The Reserve Network
06.2019 - 07.2020
Customer Service Representative (Overnight)
OnBrand24
06.2016 - 03.2019
GED -
Savannah Technical College
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