Synetta Woodson
Mobile
Summary
Dynamic and detail-oriented professional with experience at USA Health Providence Hospital, excelling in electronic health record management and compassionate patient assistance. Proven ability to enhance patient satisfaction through effective communication and collaborative teamwork, while maintaining strict adherence to HIPAA regulations. Recognized for strong organizational skills and a commitment to service excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
37
37
years of professional experience
Work History
Unit Secretary
Ascension Providence Hospital
1998.11 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Performed various administrative tasks by filing, copying and faxing documents.
Pharmacy Technician
CVS Pharmacy
1989.05 - 1991.06
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
James H. Faulkner State Community College
Bay Minette, ALAssociate of Applied Science - Funeral Services And Mortuary Science
S.D.Bishop State Community College
Mobile, AL1986-06
Skills
- Electronic Health Record Management
- Office Supplies Coordination
- Compassionate Patient Assistance
- Service Excellence
- Collaborative Teamwork
- Strong Organizational Skills
- Problem solving
- Appointment Coordination
- HIPAA Regulations Adherence
- Multitasking capacity
- Computer proficiency
- Clerical skills
- Workplace Professionalism
Timeline
Unit Secretary
Ascension Providence Hospital
1998.11 - Current
Pharmacy Technician
CVS Pharmacy
1989.05 - 1991.06
James H. Faulkner State Community College
Associate of Applied Science - Funeral Services And Mortuary Science
S.D.Bishop State Community College