SYNETTRA GLENN
Antioch,CA
Summary
Retail Store Manager with 25 years of experience in the food service industry, specializing in customer service and team leadership. Proven track record in inventory management and staff training, leading to enhanced operational efficiency and increased customer satisfaction. Strong commitment to food safety standards and franchise protocols in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Retail Store Manager
Peet's Coffee
Berkeley, CA
01.2021 - Current
- Managed daily café operations, ensuring excellent customer service and smooth workflow.
- Supervised, trained, and evaluated staff to maintain high performance and strong service standards.
- Oversaw cash handling, deposits, and POS accuracy.
- Maintained inventory levels, placed orders, and ensured product quality and freshness.
- Ensured all operations followed Peet's franchise standards, including service protocols, product quality, cleanliness, and brand compliance.
- Ensured compliance with all food safety, sanitation, and UC Dining policies.
- Created weekly schedules and coordinated staffing needs during peak business hours.
- Addressed customer concerns and implemented solutions to support customer satisfaction and retention.
- UC Berkeley
Sr. Storekeeper
UC Berkeley
Berkeley, CA
12.2014 - 01.2021
- Received, dated, and stored all food and non-food items with proper rotation to prevent spoilage.
- Maintained clean and organized storage areas while meeting all food safety standards.
- Assisted with monthly inventory and ordering of menu items.
- Provided all required ingredients and supplies for cooks and service staff.
- Prepped fruits and organic vegetables for pantry service.
- Ensured the loading dock was clean, clear, and prepared for deliveries.
- Inspected all deliveries for quality, accuracy, and proper handling.
- Foothill Dining
Lead Food Service Worker
UC Berkeley
Berkeley, CA
06.2004 - 12.2014
- Restocked workstations, display cases, and grab-and-go market items.
- Ensured all food items were maintained at proper temperatures.
- Followed strict food safety procedures to prevent cross-contamination.
- Supervised staff to ensure smooth service operations.
- Interviewed and trained new hires on food handling and customer service standards.
- Recorded product usage and maintained required service documentation.
- Prepared organic items, fresh salads, and assisted with daily menu preparation.
Store Supervisor
Round Table Pizza
Pleasant Hill, CA
03.2006 - 02.2007
- Supported staff efficiency during high-volume periods by prepping food items.
- Conducted weekly inventory, restocking products to meet operational demands.
- Maintained clean, safe workspace while organizing staff duties.
- Executed daily opening and closing procedures consistently.
- Recorded food temperatures, ensuring proper rotation and storage compliance.
- Managed customer service operations and coordinated scheduling for staffing needs.
- Oversaw hiring processes for roundtables to enhance team performance.
Crew Leader
UC Berkeley
Berkeley, CA
11.1998 - 06.2004
- Delivered excellent customer service in a fast-paced dining environment.
- Maintained service quality during high-volume operations.
- Cross-trained team members to support seamless service flow.
- Followed food safety, cash handling, labor, and inventory policies.
- Assisted with monthly inventory and restocking.
- Trained new hires on procedures and service expectations.
Education
High School Diploma -
Berkeley High School
Berkeley, CA01.2000
Skills
- Customer-oriented service
- Effective communication
- Team collaboration
- Organized multitasking
- Quick learning
- Efficient service delivery
- Serve Safe certification
- Inventory management
- Training and onboarding
- Cash handling and POS management
- Team leadership
- Scheduling expertise
Timeline
Retail Store Manager
Peet's Coffee
01.2021 - Current
Sr. Storekeeper
UC Berkeley
12.2014 - 01.2021
Store Supervisor
Round Table Pizza
03.2006 - 02.2007
Lead Food Service Worker
UC Berkeley
06.2004 - 12.2014
Crew Leader
UC Berkeley
11.1998 - 06.2004
High School Diploma -
Berkeley High School