SYNTERIA ROSS
Humble,TX
Summary
Dedicated and detail-oriented Patient Care Assistant and Customer Service Representative with over 8 years of experience in the healthcare sector and 4 years in clerical and administrative roles. Proficient in data entry and file management systems, ensuring efficient operations and accurate record-keeping. Committed to maintaining high standards of care while effectively supporting multidisciplinary healthcare teams. Recognized for delivering exceptional customer service in fast-paced environments, fostering positive patient experiences and enhancing team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Assistant/Unit Administrative Assistant
Houston Methodist Hospital
06.2022 - Current
- Provided exceptional care to patients on a Cardiology Unit
- Assisted patients with activities of daily living (ADL), patient charting in EPIC
- Helped maintain personal hygiene, measured input/output, and nutrition
- Unit Administrative Assistant on a Neonatal Intensive Care Unit
- Admitting/Registration of patients, scheduling of procedures
- Insurance verification for newborn screens, consent form scans
Claims Representative/Scheduling Specialist
Percepta
12.2022 - 12.2024
- Established rapport with clients to build loyalty and support retention goals
- Provided detailed information about available services and requirements
- Acted as first point of contact and set appointments for prospective clients
- Assisted staff with clerical needs to maximize efficiency and team productivity
- Called clients to coordinate schedules and set appointments
- Processed claims, payments, and performed account maintenance for clients
- Improved prospective client enrollment system by creating a streamlined process which led to a 10% increase in productivity
Administrative Data Entry Operator (Typist)
CVS Health
08.2020 - 11.2022
- Provided meticulous administrative support, focusing on accurate data entry and file management to enhance operational efficiency
- Maintained accurate data across multiple databases, ensuring up to date records and high data integrity
- Organized and managed electronic files, collaborated with team members to streamline processes, and adhered to strict confidentiality policies
- Demonstrated a proactive approach to workflow improvements, contributing to a more efficient data handling system
Education
Bachelors of Science - PreNursing
Western Governors University
Salt Lake City, UTAssociates of Science -
Houston Community College
HS Diploma - undefined
Houston Can Academy
Skills
- Patient Centered Care
- Team Oriented
- Time Management
- Multitasking and Prioritization
- Microsoft/Computer Proficiency
- Customer Care Support
Certification
- BLS FROM AMERICAN HEART ASSOCIATION
- Certified Nurse Assistant course completion from Houston Community College
Timeline
Claims Representative/Scheduling Specialist
Percepta
12.2022 - 12.2024
Patient Care Assistant/Unit Administrative Assistant
Houston Methodist Hospital
06.2022 - Current
Administrative Data Entry Operator (Typist)
CVS Health
08.2020 - 11.2022
HS Diploma - undefined
Houston Can Academy
Bachelors of Science - PreNursing
Western Governors University
Associates of Science -
Houston Community College
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