Lauren Williams
Katy,TX
Summary
Experienced Patient Care Assistant and Front Desk Receptionist with a background in providing high-quality care in fast-paced environments. Strengths include professional communication, patient empathy, and teamwork skills, crucial for aiding in recovery and improving customer experiences. Previous roles involved coordinating with healthcare teams, assisting patients with daily tasks, and maintaining accurate medical records to support total patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Assistant/Unit Administrative Assistant
Houston Methodist Hospital
Houston, TX
06.2024 - Current
- Greet and assist patients and visitors daily, ensuring a welcoming and professional first point of contact
- Manage multi-line phone systems, directing calls efficiently, handling appointment scheduling and patient inquiries with accuracy
- Measure and record patient vitals, blood glucose, input/output, and confidential patient information with integrity
- Collaborate with nursing and administrative staff to coordinate patient admissions, discharges, and room assignments
- Assist post-op patients out of bed and monitored tolerance to ambulate
- Collect blood samples for newborn screening
- Provide catheter care and newborn baths
Patient Care Assistant/Unit Administrative Assistant
Oklahoma Children's Hospital
Oklahoma City, OK
08.2022 - 06.2024
Patient Care Assistant/Unit Administrative Assistant
Norman Regional Hospital
Norman, OK
11.2021 - 07.2022
Lead Front Desk Receptionist/Tutoring Supervisor
Counter's Tutoring Connection
Katy, TX
08.2016 - 07.2020
- Organized weekly schedules and collected monthly payments
- Generated new leads through cold calling, increasing monthly enrollment
- Maintained records to track client interactions, follow-ups, and sales metrics
- Collaborated with marketing to align promotional strategies with seasonal tutoring demands
- Designed individualized lesson plans to meet each student's needs
- Motivated and encouraged students to reach academic goals
- Sanitized students' workstations and building's facilities
Education
Bachelor of Arts - Psychology
The University of Oklahoma
Norman, OKHigh School Diploma -
Patricia E. Paetow High School
Katy, TXSkills
- Fluent in English and conversational in Spanish
- Multi-line phone management
- Medical record maintenance
- Adaptability and flexibility
- Teamwork and collaboration
- Customer service
- Professionalism
- Reliability
Certification
Certified Patient Care Technician/Assistant (CPCT-A)
Basic Life Support Provider (AHA BLS)
Certified EKG Technician (CET)
Nonviolent Crisis Intervention (CPI)
Timeline
Patient Care Assistant/Unit Administrative Assistant
Houston Methodist Hospital
06.2024 - Current
Patient Care Assistant/Unit Administrative Assistant
Oklahoma Children's Hospital
08.2022 - 06.2024
Patient Care Assistant/Unit Administrative Assistant
Norman Regional Hospital
11.2021 - 07.2022
Lead Front Desk Receptionist/Tutoring Supervisor
Counter's Tutoring Connection
08.2016 - 07.2020
Bachelor of Arts - Psychology
The University of Oklahoma
High School Diploma -
Patricia E. Paetow High School
Similar Profiles
NATALIA L. SAMUELSNATALIA L. SAMUELS
Acute Care Nurse Practitioner at Houston Methodist Hospital Texas Medical CenterAcute Care Nurse Practitioner at Houston Methodist Hospital Texas Medical Center
Dionne CisnerosDionne Cisneros
Case Management Rep-UR Authorization Specialist at Houston Methodist HospitalCase Management Rep-UR Authorization Specialist at Houston Methodist Hospital
Carlos VallejosCarlos Vallejos
Senior Certified Surgical Technologist at Houston Methodist HospitalSenior Certified Surgical Technologist at Houston Methodist Hospital
Meredith Van DyneMeredith Van Dyne
Charge Nurse at Houston Methodist Hospital The WoodlandsCharge Nurse at Houston Methodist Hospital The Woodlands
Miranda SoutherlandMiranda Southerland
Administrative & Event Assistant at Katy Independent School DistrictAdministrative & Event Assistant at Katy Independent School District