Synthea Wiley
Louisville,KY
Summary
Results-driven candidate looking to utilize skills and training in a meaningful career opportunity that enhances company performance. Authorized to work in the US for any employer, committed to achieving high standards and contributing to team objectives.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Birdsong Hearing Benefits
08.2023 - 09.2025
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Collaborated with team members to improve performance
- Monitored customer interactions to identify trends and implement improvements for service efficiency.
Production Worker
Louisville Vegan Jerky Company
08.2020 - 08.2023
- Prep raw materials.
- Cook, package and prepare orders for shipment
Kitchen Manager
Morels cafe
09.2018 - 08.2020
- Organize kitchen keep accurate account of inventory and place produce orders
Dispatcher and Customer Service Representative
Mosbys towing and transport
06.2016 - 12.2017
- Dispatch appropriate trucks, accurately log customer information into computer system, monitor drivers, scheduling, answering incoming calls and processing payments
Shift Leader
Blaze Pizza
08.2015 - 09.2016
- Open restaurant, verify closing deposits and cash in registers, checking in orders, delegating tasks
Call Center Representative
CONNEXIONS
04.2012 - 02.2014
- Answer incoming calls via multi line phone system, navigate on multiple computer screens, verify hippa and insurance benefits
Education
High School Diploma -
Towers High School
Decatur, GA05.2006
Skills
- Microsoft office (3 years)
- Food Preparation
- HIPAA
- Kitchen Management Experience
- Multi-line Phone Systems
- Warehouse Distribution Experience
- Communication skills
- Organizational skills
- Time management
- Microsoft Office
- Data entry
- Computer skills
- Customer service
Timeline
Customer Service Representative
Birdsong Hearing Benefits
08.2023 - 09.2025
Production Worker
Louisville Vegan Jerky Company
08.2020 - 08.2023
Kitchen Manager
Morels cafe
09.2018 - 08.2020
Dispatcher and Customer Service Representative
Mosbys towing and transport
06.2016 - 12.2017
Shift Leader
Blaze Pizza
08.2015 - 09.2016
Call Center Representative
CONNEXIONS
04.2012 - 02.2014
High School Diploma -
Towers High School
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