I'm an hard-worker, very reliable, and dependable worker, also, safety-oriented person with a great attention to detail and always reaching for a high level of accuracy within my work, helpful, eager to learn and is very successful at completing tasks on time and adapting to changes.
Hi, I’m
Syntheia Reynolds
Rocky Mount,NC
Summary
Overview
23
years of professional experience
1
Certification
Work History
Clayton Homes
Finishing
03.2023 - 07.2024
Job overview
- Building drawers and cabinets for every clayton home built
- Installing cabinets and drawers
- Keeping up with and doing inventory daily and weekly
- Palletizing and breaking down pallets
- Measuring and cutting and painting product
- Cleaning and puttying clayton home rooms
- Adapted quickly to changing job site requirements or unforeseen challenges without compromising quality or exceeding deadlines in completing assigned tasks related to concrete finishing.
Focus
Customer Service Representative
11.2022 - 02.2023
Job overview
- Retention department for customers
- Up-selling products and troubleshooting products
- Assisting with any issues within the account
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions
ADT
Assembly
08.2022 - 09.2022
Job overview
- Assembling racks and stands
- Measuring and using hand tools
- Moving and stacking product to be built 40 or more pounds
IMPULSE
General Laborer
05.2022 - 06.2022
Job overview
- Re-labeling items shipped in and out of the warehouse
- Palletizing product to be shipped out
- Loaded, unloaded, and moved material to and from storage and production areas
- Assisted team members with tasks that require group effort
Conduent Business Services, LLC (Formerly Xerox)
Tech Support Senior Advisor IOS l3
04.2020 - 04.2022
Job overview
- Assist customers with technical issues with their devices or account
- Troubleshooting company's devices IOS and Mac computers and etc to their policies
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings dealing with the call
- Assisted customers in troubleshooting product issues and provided timely technical support.
Randstad-Sara Lee
Labor pool
09.2019 - 01.2020
Job overview
- Boxing up finished product
- What ever is required to do for the day, get all product out assigned to area
- Loading and unloading pans or dough, on a consistent basis on racks or in the machine for production
Sports Endeavors Warehouse
Heat press QC
08.2019 - 09.2019
Job overview
- Reviewed completed orders for quality and accuracy.
- Assembled and adjusted press parts to print products in accordance with customer specifications.
Advanced Plastiform Inc
CNC Operator
02.2019 - 07.2019
Job overview
- Loading product following the strict work and packaging instructions
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
All in one towing
Office Assistant
02.2018 - 01.2019
Job overview
- Keeping office stock, supplies and tools stock, making appointments, taking payment, cleaning area and anything needed to keep the shop fully functioning
A1 Tire & Auto
Office Manager
02.2015 - 11.2018
Job overview
- Answering the phones, cleaning office area, keeping a log with the day to day and weekly transactions, assisting customers, making sure bills paid, bank deposits, looking up merchandise and giving out price quotes, making sure appointments are made and handling money
AAA Carolinas
Ers
10.2016 - 11.2017
Job overview
- Assisting members with all their issues within my department
- Locating customers broken down in need of assistance
- Helping with their accounts
- Upselling
Roofs R US
Helper/Assistant/Laborer
03.2013 - 02.2015
Job overview
- Picking up materials taking them to job sites, sometimes taking shingles up the roof assisting the roofers, taking orders and or payments, anything that is needed for that day
Head 2 Toe urban Wear
Floor Associate
02.2010 - 07.2011
Job overview
- Sales Associate: Selling merchandise and promoting new items
Knights Auto & Truck repair
Secretary
04.2007 - 11.2009
Job overview
- My job was assisting the customers, taking payments, making payment arrangements, at times assisting mechanics etc.
Kelly services (Hospira)
Filler
05.2008 - 06.2008
Job overview
- My job was filling IV bags with fluid for hospitals, clinics, and etc.
QVC Distribution Center
Distribution specialist/generalist
11.2001 - 11.2004
Job overview
- Responsibilities Packing out orders according to the packing label and sometimes driving the walkie ryder and counterbalance to pick up product and take too the lines
- Skills Used: Rts scan, trained on the walkie ryder, counterbalance
Education
Nash Community CollegeRocky Mount, NC
GED
University Overview
Skills
- Call center experience
- Computer proficiency
- Cabinet installation
- Inventory organization
- Working with tools
- RF scanner, walkie ryder, counterbalance
- Material handling
- Product inspection
- Recordkeeping
- Time management
- Critical thinking
- Inventory counts
Certification
- Life and Health Insurance License - NC Department of Insurance.
- Accident and Sickness License – NC Department of Insurance.
Timeline
Finishing
Clayton Homes
03.2023 - 07.2024
Customer Service Representative
Focus
11.2022 - 02.2023
Assembly
ADT
08.2022 - 09.2022
General Laborer
IMPULSE
05.2022 - 06.2022
Tech Support Senior Advisor IOS l3
Conduent Business Services, LLC (Formerly Xerox)
04.2020 - 04.2022
Labor pool
Randstad-Sara Lee
09.2019 - 01.2020
Heat press QC
Sports Endeavors Warehouse
08.2019 - 09.2019
CNC Operator
Advanced Plastiform Inc
02.2019 - 07.2019
Office Assistant
All in one towing
02.2018 - 01.2019
Ers
AAA Carolinas
10.2016 - 11.2017
Office Manager
A1 Tire & Auto
02.2015 - 11.2018
Helper/Assistant/Laborer
Roofs R US
03.2013 - 02.2015
Floor Associate
Head 2 Toe urban Wear
02.2010 - 07.2011
Filler
Kelly services (Hospira)
05.2008 - 06.2008
Secretary
Knights Auto & Truck repair
04.2007 - 11.2009
Distribution specialist/generalist
QVC Distribution Center
11.2001 - 11.2004
- Life and Health Insurance License - NC Department of Insurance.
- Accident and Sickness License – NC Department of Insurance.
Nash Community College
GED
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