Summary
Overview
Work History
Education
Skills
Timeline
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Synthia Benton Roark

Hot Springs Village ,AR

Summary

Driven healthcare professional with a proven track record at Healthmart Home Medical and Oxygen, excelling in HIPAA compliance and fostering strong patient relationships. Expert in leveraging clinical documentation and compassionate patient care to enhance patient satisfaction. Demonstrates exceptional teamwork and problem-solving abilities, contributing to improved operational efficiency and patient care standards.

Overview

11
11
years of professional experience

Work History

ER Admissions

NPMC
07.2024 - 09.2024
  • Contributed to a positive work environment by collaborating effectively with team members across various departments.
  • Managed patient records accurately, ensuring thorough documentation for billing purposes and future care needs.
  • Ensured accurate data entry into electronic health record systems, reducing potential errors that could impact patient care or billing processes.

Durable Medical Equipment Specialist

Healthmart Home Medical and Oxygen
04.2013 - 12.2023


  • Maintained up-to-date knowledge of industry trends and advancements, staying ahead of the curve in providing top-quality solutions for clients.
  • Conducted comprehensive assessments to determine appropriate equipment selections, optimizing patient comfort and functionality.
  • Participated in regular continuing education courses to enhance professional development within the industry.
  • Developed strong relationships with referral sources such as physicians, therapists, and case managers to grow business opportunities.
  • Maintained detailed records of all equipment transactions, ensuring regulatory compliance and timely submission of documentation.
  • Organized efficient delivery schedules for prompt delivery of essential medical equipment to patients in need.
  • Enhanced customer relations with thorough follow-up communication, ensuring optimal equipment performance and addressing concerns.
  • Collaborated with healthcare professionals to devise customized care plans for patients requiring durable medical equipment.
  • Assisted patients in navigating complex insurance requirements related to obtaining necessary durable medical equipment coverage.
  • Educated patients on proper usage and maintenance of their durable medical equipment, promoting safety and longevity.
  • Improved patient satisfaction by providing personalized durable medical equipment recommendations based on individual needs.
  • Provided excellent customer service by addressing any concerns or questions promptly while maintaining a professional demeanor at all times.

Education

N/A - Sociology

Henderson State University
Arkadelphia, AR

High School Diploma -

Lakeside High School
Hot Springs, AR
05.1986

Skills

  • HIPAA Compliance
  • Patient confidentiality
  • Patient Registration
  • Scheduling appointments
  • Insurance Verification
  • Medical Billing
  • Clinical Documentation
  • Compassionate patient care
  • Healthcare ethics
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Collaboration and Teamwork
  • Multitasking Abilities
  • Adaptable and Flexible
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Organization and Time Management
  • Decision-Making
  • Cash Handling
  • Relationship Building
  • Patient Scheduling
  • Flexible Schedule
  • Documentation and Recordkeeping
  • Computer Proficiency
  • Insurance Authorizations
  • Team building
  • Data Entry
  • Self Motivation
  • Interpersonal Skills
  • Goal Setting
  • Professionalism
  • Office Coordination
  • Calendar and Appointment Management

Timeline

ER Admissions

NPMC
07.2024 - 09.2024

Durable Medical Equipment Specialist

Healthmart Home Medical and Oxygen
04.2013 - 12.2023

N/A - Sociology

Henderson State University

High School Diploma -

Lakeside High School

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Synthia Benton Roark