Syra Valdez

Summary

Recent Communications graduate with experience in customer service, retail operations, and team leadership. Strong background in communication, teamwork, and fast paced environments through work experience and collegiate athletics.

Overview

years of professional experience

Work History

Assistant Coach - Girls Soccer

Slammers FC

07.2025 - Current

Assisted coaching 14U and 15U teams
Supported player development and training
Organized team communication and preparation
Promoted teamwork and leadership skills

Retail Operations & Customer Experience Associate

Rever Boutique

08.2023 - Current

Supported customers in store and online, enhancing their shopping experience
Processed orders and online fulfillment
Organized inventory and merchandise displays to optimize product visibility
Engaged with customers on social media, fostering community and brand loyalty
Assisted with daily retail operations

Host

Olive Garden

05.2022 - 10.2022

Delivered exceptional customer service to enhance guest satisfaction
Managed seating and restaurant waitlists
Contributed to a positive guest experience through operational support

Education

Bachelor of Arts - Communications

California State University, Los Angeles

05-2026

Skills

Bilingual: English & Spanish
Customer service & conflict resolution
Communication and interpersonal skills

Team collaboration
Time management & organization
Microsoft Office & Google Workspace

Volunteer Experience

Soccer Camp Coach, Mentored youth athletes and promoted teamwork
Community Event Volunteer, Assisted with local church and school events

Affiliations

Student Athlete — Women’s Soccer
California Baptist University | Aug 2021 – Dec 2023
California State University, Los Angeles | Jan 2024 – Nov 2025
• Developed teamwork, communication, and leadership skills
• Balanced academics, athletics, and responsibilities
• Demonstrated discipline and time management under pressure

Timeline