Hi, I’m
Syranna Wilmot
Summary
Secure a responsible career opportunity to fully utilize my training and skills while significantly contributing to the company's success. I am very hardworking, quick on my feet, and a fast learner. I possess active listening, problem-solving skills, and clear communication skills.
Overview
4
years of professional experience
Work History
Advantage Communications
Technical Support Representative
01.2022 - Current
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Happy Customer
Customer Service Representative
04.2021 - 09.2021
St. Aloysius Primary School
Assistant Nurse (Trainee)
10.2019 - 01.2020
Job overview
- Tend to children
- Assessing, observing, and speaking to patients
- Happy Customers
Woolworths
Sales Representative / Customer Service
01.2019 - 01.2020
Education
University of The Commonwealth Caribbean (UCC), Worthington Ave
ASc from Business Administration
07.2024
Kingston Technical High School82 Hanover Street, Kingston, Jamaica
High School Diploma
2020
University Overview
- CSEC Spanish GRADE 2
- Integrated Science GRADE 3
- CAPE Spanish Unit 1 GRADE 4
- CSEC English Language GRADE 3
- CSEC Office Administration GRADE 3
- City and Guilds Mathematics
- City and Guilds English
Skills
- Skills and Expertise
- Time Management
- Critical Thinking
- Excel
- Google Docs, Slides & Sites
- Computer Skills
- Emotional Intelligence
- Leadership Skills
Timeline
Technical Support Representative
Advantage Communications
01.2022 - Current
Customer Service Representative
Happy Customer
04.2021 - 09.2021
Assistant Nurse (Trainee)
St. Aloysius Primary School
10.2019 - 01.2020
Sales Representative / Customer Service
Woolworths
01.2019 - 01.2020
University of The Commonwealth Caribbean (UCC), Worthington Ave
ASc from Business Administration
Kingston Technical High School
High School Diploma
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