Syreeta Braswell
Raleigh,NC
Summary
Compassionate, motivated and dependable educator with a bachelor’s degree in music education. Committed to maintaining a high-quality learning environment and fostering student achievement through flexible, engaging instructional methods, provide structured learning experiences, ensuring smooth transition for students. Emphasizes collaboration and flexibility to meet varying classroom needs. Known for effective communication and classroom management.
Overview
20
20
years of professional experience
Work History
Benefits Verification Specialist
CVS Specialty Pharmacy
2025.01 - Current
- Enroll and register patients and providers with insurance and benefit assistance programs
- Verifies insurance coverage and benefits for patients needing specialty medications or home infusion.
- Liaison between patients, providers, and insurers to resolve coverage issues.
- Process authorizations, and ensure timely prescription fulfillment, involving detailed data entry.
- Communication via phone/email handling inbound/outbound calls and documentation with patients, healthcare providers, and insurance personnel.
- Resolving claim denials for complex therapies.
Senior Medical Office Administrator/Lab Administrator
Boylan Healthcare-UNCPN
2024.01 - 2025.01
- Oversee daily front-desk and lab operations including scheduling, check-ins, and patient flow.
- Maintain and update electronic medical records (EMR/EHR) with accuracy and confidentiality.
- Coordinate appointment scheduling, follow-ups, referrals, prior authorization and diagnostic tests.
- Handle phone calls, emails, and patient inquiries efficiently.
- Monitor and ensure proper billing, coding, and claims submissions in collaboration with billing departments.
- Manage inventory of office supplies and medical forms.
- Provide on-the-job training for new hires and support ongoing team development.
- Serve as the primary liaison between administrative staff and clinical team or management.
- Greet patients with professionalism and empathy.
- Explain procedures, forms, and general clinic policies to patients.
- Provided patient registration, insurance verification, and intake processes.
- Handle patient complaints or concerns, escalating as necessary.
- Ensure compliance with privacy laws (e.g., HIPAA), occupational safety, and healthcare regulations.
- Support quality improvement initiatives and ensure standard operating procedures are followed.
- Perform patient estimates and submit billing for patient testing and procedures.
Medical Office Administrator
West Cary Medicine
2019.01 - 2024.01
- Enter and verify patient data with over 99% accuracy and filed patient reports daily.
- Schedule and coordinate appointments, testing, and procedures for patients both in person and over the phone.
- Process insurance claims, and prior authorizations in compliance with law requirements and managed receivable and payable accounts.
- Assist in completing charts by transcribing results of patient and doctor consultations and ensure daily medical records are pulled and organized correctly.
- Participate in management meetings, record notes and creating action plans.
- Use medical software and MS Office to support all transactions and create reports, and memos.
- Answer patients’ queries and ensure quality customer service.
- Collaborate with the doctor to help with medical examinations, schedule tests and order supplies.
Clinical Supervisor
Chapel Hill Dermatology
2018.01 - 2019.01
- Supported Providers by preparing procedure trays, ensuring adequate supplies, and assisting with patient care and procedures such as MOH’s surgery, acne treatment, suture removal, etc.
- Trained fellow staff on skill sets, such as phlebotomy, injections, medication administration, etc.
- Performed daily instrument care and sterilization.
- Administered injections, provided phlebotomy services, handled prior-authorizations, and kept records of all cancer treatments.
- Prepared for the next day’s schedule by reviewing planned procedures and preparing pathology slips and procedure trays.
- Prepared Lidocaine syringes and filled liquid nitrogen canisters.
- Maintained cleanliness and performed weekly deep cleaning of the autoclave.
- Stocked exam rooms and check supplies, placing orders weekly.
- Assisted staff in cleaning rooms between patients.
- Took patient temperatures and accurately record vital signs, medications, allergies, and current problem lists.
- Documented needed prescription refills and other vital clinical information.
- Schedule patient visits, manage billing, and perform data entry.
- Handled filing, faxing, emailing documents, and obtaining consent forms from patients.
- Reviewed patient medical histories and prepared specimens for lab work.
- Provide follow-up consultations and update electronic medical records (EMR).
Clinical Supervisor/Medical Assistant
North Carolina Center for Dermatology
2015.01 - 2017.01
- Supported the Dermatologists by preparing procedure trays, ensuring adequate supplies, and assisting with patient care and procedures.
- Trained fellow staff on skill sets, such as phlebotomy, injections, medication administration, etc.
- Performed daily instrument care and sterilization.
- Administered injections, provided phlebotomy services, handled prior-authorizations, and kept records of all cancer treatments.
- Prepared for the next day’s schedule by reviewing planned procedures and preparing pathology slips and procedure trays.
- Prepared Lidocaine syringes and filled liquid nitrogen canisters.
- Maintained cleanliness and performed weekly deep cleaning of the autoclave.
- Stocked exam rooms and check supplies, placing orders weekly.
- Assisted staff in cleaning rooms between patients.
- Took patient temperatures and accurately record vital signs, medications, allergies, and current problem lists.
- Documented needed prescription refills and other vital clinical information.
- Schedule patient visits, manage billing, and perform data entry.
- Handled filing, faxing, emailing documents, and obtaining consent forms from patients.
- Reviewed patient medical histories and prepared specimens for lab work.
- Provide follow-up consultations and update electronic medical records (EMR).
- Assisted dermatologists during physical examinations and document findings.
- Provided Esthetic Treatment such as Acne Surgery, Microderm Abrasion Treatment, Facials, etc.
Emergency Medical Technician
JAS/Wayne County EMS Services
2006.01 - 2012.01
- Responded to emergency calls, performed medical services, and transported patients.
- Assessed the condition of patients and provided initial treatment.
- Operated emergency vehicles safely and responsibly.
- Collaborated with other emergency services, such as firefighters and police officers.
- Provided first-aid treatment and life support care.
- Maintained vehicles, stations, and medical equipment.
Education
Medical Assistant -
The Medical Arts School (Gwinnett College)
Raleigh2015-05
Bachelor of Arts - Music Education
Fayetteville State University
Fayetteville, NC2008-05
Emergency Services Management (EMT)/Medical Billing and Coding -
Wayne Community College
2006-08
Diploma -
Goldsboro High School
2000-06
Skills
- Accuracy and precision
- Verbal and written communication
- Written and oral communication
- Relationship building
- Effective communication
- Documentation and reporting
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Teamwork and collaboration
- Training and development
Timeline
Benefits Verification Specialist
CVS Specialty Pharmacy
2025.01 - Current
Senior Medical Office Administrator/Lab Administrator
Boylan Healthcare-UNCPN
2024.01 - 2025.01
Medical Office Administrator
West Cary Medicine
2019.01 - 2024.01
Clinical Supervisor
Chapel Hill Dermatology
2018.01 - 2019.01
Clinical Supervisor/Medical Assistant
North Carolina Center for Dermatology
2015.01 - 2017.01
Emergency Medical Technician
JAS/Wayne County EMS Services
2006.01 - 2012.01
Medical Assistant -
The Medical Arts School (Gwinnett College)
Bachelor of Arts - Music Education
Fayetteville State University
Emergency Services Management (EMT)/Medical Billing and Coding -
Wayne Community College
Diploma -
Goldsboro High School