Syreeta Miller
Atlanta,GA
Summary
15yrs of supervising a team of 20 for a total of 27yrs in the airline industry. Skilled in monitoring team members to deliver exceptional service and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
26
26
years of professional experience
Work History
Customer Service Supervisor
American Airlines
Atlanta , GA
08.1996 - 12.2022
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Managed and developed trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Created customer support strategies to increase customer retention.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to
customer issues. - Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Produced and shared customer service reports to support management decision-making.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Established and cultivated relationships with travel partners,providing clients with smooth ticketing processes.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and
facilities. - Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle and prepared customer invoices.
Education
Some College (No Degree) - Business Administration
Community College of Philadelphia
Philadelphia, PASkills
- Microsoft Word
- Microsoft Office
- Excel
- PowerPoint
- Sabre
- Ultatel Communications
- WPM 45
Timeline
Customer Service Supervisor
American Airlines
08.1996 - 12.2022
Some College (No Degree) - Business Administration
Community College of Philadelphia