Summary
Overview
Work History
Education
Skills
Accomplishments
Note
Timeline
Generic

Syretha Shirley

Lawrenceville,GA

Summary

Compassionate, detail-oriented professional with 7+ years of experience in high-volume, client-facing roles. Proven ability to support complex administrative workflows, uphold strict confidentiality, and deliver empathetic, solution-focused communication. Skilled at managing sensitive data, coordinating across teams, and supporting customers through digital platforms. Seeking to transition into healthcare as a Medical Assistant, leveraging a strong foundation in virtual communication, documentation accuracy, and client support to contribute to trauma-informed, harm-reduction care.

Overview

10
10
years of professional experience

Work History

Screening & Applications Specialist / Patient Support Liaison

Cortland
Atlanta, GA
08.2024 - Current
  • Act as a primary liaison for all prospective residents, managing sensitive personal data and documentation with a 100% accuracy rate.
  • Support applicants through the full approval lifecycle via email and phone, often troubleshooting documentation issues and providing timely updates.
  • Maintain strict confidentiality and compliance with Fair Housing and federal guidelines.
  • Upload and manage documents in OneSite and CRM tools, mirroring EHR-style workflows.
  • Recognized as 'Screening & Applications Rising Star 2024' for operational excellence and applicant satisfaction.

Leasing Professional

MAA
Atlanta, GA
06.2023 - 08.2024
  • Delivered high-touch service to residents and applicants, handling complex lease and move-in processes with compassion and efficiency.
  • Reviewed financial, employment, and background documentation, maintaining digital records in compliance with internal policies.
  • Resolved resident concerns quickly via digital channels, ensuring high customer satisfaction.
  • Tracked key dates, follow-ups, and metrics to optimize team performance.
  • GOAT of the Month Award Recipient for client satisfaction and Google Reviews.

Leasing Agent

Bridge Property Management
Peachtree Corners, GA
05.2019 - 06.2023
  • Served as a first point of contact for 1,000+ tenants, providing support across chat, email, and phone.
  • Conducted intake screenings, verified documentation, and managed conflict resolution for lease concerns.
  • Maintained highly organized digital records and reported on operational performance.
  • Awarded 'Leasing Leader of 2020' for exceeding performance goals.

Product Associate

Amazon
Marietta, GA
05.2016 - 05.2019
  • Coordinated fulfillment workflows under tight deadlines, ensuring zero data entry errors in order prep.
  • Answered internal communications and resolved fulfillment issues using real-time systems.

Sales Associate

Coach
Woodstock, GA
09.2015 - 05.2016
  • Delivered attentive service in a high-volume retail environment, calmly resolving customer concerns.
  • Supported inventory and POS systems, keeping documentation and records accurate.

Education

Social Work

Indiana State University
Terre Haute, IN
06.2025

Skills

  • Patient-focused communication
  • Digital chat and phone support
  • HIPAA and confidential information handling
  • Cross-functional collaboration
  • Issue Resolution & Conflict De-escalation
  • Microsoft Office
  • Funnel
  • OneSite
  • Detail oriented
  • Deadline driven
  • Microsoft Word
  • Excel
  • PowerPoint
  • Funnel CRM
  • OneSite Property Management System
  • Date Entry
  • Digital chat platforms
  • Software documentation

Accomplishments

  • Cortland: Screening & Applications Rising Star (2024)
  • MAA Lenox: GOAT of the Month (Most Google Reviews)
  • Bridge Property Management: Leasing Leader (2020)

Note

Willing to pursue additional healthcare certifications and HIPAA training to support a transition into virtual healthcare operations.

Timeline

Screening & Applications Specialist / Patient Support Liaison

Cortland
08.2024 - Current

Leasing Professional

MAA
06.2023 - 08.2024

Leasing Agent

Bridge Property Management
05.2019 - 06.2023

Product Associate

Amazon
05.2016 - 05.2019

Sales Associate

Coach
09.2015 - 05.2016

Social Work

Indiana State University

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