ROBERT DAVIS

Fort Mill,SC

Summary

Dedicated and customer-focused professional with over 4 years of experience providing exceptional customer service, resolving concerns, supporting administrative operations, and building positive relationships with customers and team members. Currently pursuing Biomedical Equipment Technology coursework at Central Piedmont Community College, developing knowledge of healthcare environments, hospital safety standards, medical technology, ethics, and patient-centered service. Recognized for professionalism, communication skills, organization, and the ability to work effectively in fast-paced environments. Seeking an opportunity with Atrium Health to gain hands-on experience in the healthcare field while delivering outstanding support to patients, families, and healthcare professionals.

Overview

years of professional experience

Work History

HR Specialist / Service Advocate

Target

08.2025 - Current

Deliver exceptional customer service by assisting guests with purchases, returns, exchanges, and account inquiries.
Resolve guest concerns professionally and efficiently while maintaining a positive customer experience.
Support front-end operations, cash handling, and transaction accuracy in a high-volume environment.
Assist with employee onboarding activities, orientation support, and HR administrative processes.
Maintain employee records and confidential information with professionalism and attention to detail.
Answer team member questions regarding scheduling, policies, procedures, and workplace resources.
Coordinate communication between leadership and employees to support daily operations.
Demonstrate strong organizational, multitasking, and interpersonal skills while balancing HR and guest service responsibilities.
Support staffing needs and employee engagement initiatives while maintaining a professional work environment.

Sales Associate – Tools Department

Lowe’s Home Improvement

01.2024 - 01.2025

Delivered personalized customer service by helping customers identify products and solutions that met their needs.
Resolved customer concerns and provided accurate product information in a fast-paced retail environment.
Built strong customer relationships through effective communication and problem-solving.
Assisted with inventory organization, merchandising, and maintaining department standards.
Earned recognition for excellent customer service and positive customer feedback.
Consistently ranked among top performers in opening customer credit accounts.

Shift Leader

QDOBA Mexican Eats

03.2021 - 01.2024

Led daily operations and supervised teams of up to 12 employees during high-volume shifts.
Managed scheduling, task delegation, opening and closing procedures, and operational readiness.
Trained and mentored new employees on customer service standards and company procedures.
Handled escalated customer concerns with professionalism, empathy, and effective problem resolution.
Maintained high standards for cleanliness, food safety, and operational efficiency.
Demonstrated leadership, teamwork, and the ability to perform effectively under pressure.

Education

Biomedical Equipment Technology Program

Central Piedmont Community College (CPCC)

Charlotte, NC

High School Diploma - undefined

Ardrey Kell High School