Syrika Powell
BALTIMORE,MD
Summary
Results-driven professional with extensive experience at FedEx, excelling in packaging and labeling while enhancing team collaboration. Proven ability to reduce order processing times through effective communication and organizational skills. Committed to fostering strong relationships and delivering exceptional customer service, ensuring high satisfaction rates in fast-paced environments.
Polite and professional Call Center Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
15
15
years of professional experience
Work History
Warehouse Worker
FedEx
04.2026 - Current
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
- Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
- Quickly prepared orders for delivery by picking from shelves, packing in boxes, and attaching shipping labels.
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
- Loaded and unloaded delivery vehicles, verifying shipment accuracy for both incoming and outgoing orders.
- Reduced order processing time with accurate picking, packing, and shipping of products to customers.
- Actively participated in continuous improvement initiatives aimed at enhancing overall operational efficiency within the warehouse setting.
Warehouse Worker
Amazon
09.2019 - 01.2028
- Organized inventory, ensuring accurate labeling and storage for quick access.
- Collaborated with team members to maintain a clean and safe work environment.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Maintained high customer satisfaction standards to meet or exceed targets.
Workforce Development Specialist
Mayor's Office of :GBTQ Affiars
10.2015 - 09.2019
- Developed and implemented workforce training programs to enhance employment opportunities for LGBTQ individuals.
- Collaborated with community organizations to streamline resource distribution and support services.
- Conducted needs assessments to identify barriers faced by job seekers in the LGBTQ community.
- Facilitated workshops focused on resume writing, interview skills, and career advancement strategies.
- Monitored participant progress and provided personalized guidance to ensure successful outcomes in job placement.
- Created outreach materials to promote workforce development initiatives within local LGBTQ networks.
- Analyzed program effectiveness through participant feedback and adjusted strategies for continuous improvement.
- Established partnerships with local employers to increase hiring of LGBTQ individuals in diverse roles.
- Utilized data analysis techniques to identify areas for program improvement, leading to more effective service delivery outcomes.
- Presented skills development seminars for more than [Number] people, resulting in improved task prioritization.
- Examined effectiveness of corporate trainings and programs to promote efficient skills development education.
- Provided one-on-one career counseling services, empowering job seekers to make informed decisions about their careers.
- Performed complete assessment of job seeker's education, skills and work history to identify detrimental factors.
- Administered information and education to community and employers about available programs.
- Produced training materials such as manuals, guides and online learning modules to reiterate information shared in training sessions.
- Oversaw case management activities for enrolled clients, ensuring progress towards self-sufficiency goals were tracked and documented consistently.
- Built and maintained professional relationships with vendors and suppliers.
Call Center Representative
BOOZ Allen Hamilton
05.2014 - 05.2015
- Managed high-volume inbound calls, ensuring exceptional customer service and satisfaction.
- Resolved customer inquiries using CRM systems to track interactions and maintain accurate records.
- Trained new team members on call handling procedures and company policies to enhance service quality.
- Collaborated with cross-functional teams to streamline processes, improving response times for customer issues.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
IT/Help Desk Technician
RCG, INC
10.2012 - 09.2013
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Assisted in troubleshooting network connectivity problems, enhancing user experience and operational efficiency.
- Documented support interactions and solutions in ticketing system for knowledge base improvement.
- Collaborated with team members to identify recurring technical issues, contributing to proactive resolutions.
- Trained users on software applications, improving adoption rates and reducing support requests.
- Executed routine maintenance tasks on systems and devices, supporting overall IT infrastructure stability.
- Adapted quickly to new technologies and processes, enhancing personal skill set and team capabilities.
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
Education
Associate of Applied Science - Holistic Healing
American College of Healthcare And Science
Portland, OR10-2011
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Professional ethics
- Community resources
- Self motivation
- Community outreach
- CRM software proficiency
- Account updates
- Customer service
- Computer skills
- MS office
- Schedule oversight
Timeline
Warehouse Worker
FedEx
04.2026 - Current
Warehouse Worker
Amazon
09.2019 - 01.2028
Workforce Development Specialist
Mayor's Office of :GBTQ Affiars
10.2015 - 09.2019
Call Center Representative
BOOZ Allen Hamilton
05.2014 - 05.2015
IT/Help Desk Technician
RCG, INC
10.2012 - 09.2013
Associate of Applied Science - Holistic Healing
American College of Healthcare And Science